ServiceNow Functional Business Analyst

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Randstad Digital
Boston, MA, United States
  • Healthcare
  • Applications have closed

job summary:

We are seeking a skilled and detail-oriented Business Analyst to join our team and play

a pivotal role in driving platform enhancements, process mapping, and change

enablement. The ideal candidate will work closely with stakeholders to capture

requirements, convert business needs into functional solutions, and ensure seamless

implementation of enhancements within the ServiceNow ITSM and HR modules. This

role requires expertise in process documentation, stakeholder alignment, and

continuous improvement initiatives.

location: Boston, Massachusetts

job type: Contract

salary: $33.79 – 43.79 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

  • Work with stakeholders to capture requirements for ITSM, catalog Items, workflows, ITSM processes or any other platform enhancement requests
  • Convert business requirements into functional requirements/user stories.
  • Validate OOB capabilities vs customization needs
  • Maintain process documentation
  • Perform UAT coordination, stakeholder alignment, and release readiness
  • validation.
  • Drive continuous improvement and identify automation opportunities.
  • Drive sprint planning with Product/process owners
  • Represent enhancements/ changes on platform at CAB for approvals
  • Team & Stakeholder Collaboration
  • Work closely with Business Stakeholders, Process Owners and Project
  • Managers.
  • Lead workshops, solution reviews, demos, and UAT sessions.

qualifications:

5 years hands-on ServiceNow experience.

Strong functional knowledge in ITSM and HRSD modules.

Strong understanding of ITIL & HR process workflows.

Certifications:

ServiceNow Certified System Administrator (CSA) – Required

ServiceNow ITSM Implementation Specialist

ITIL v3/v4 Foundation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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