Operations Manager
Company Description
Convo GPT provides comprehensive outsourced business development services to help companies save time and money using the latest AI Technology. Our team handles lead generation, appointment setting, and closing deals, allowing businesses to focus on other critical aspects. With expertise in artificial intelligence, we leverage the latest technologies to drive results and maximize sales and marketing efforts. Outsourcing business development offers a cost-effective way to grow your company, freeing up your time and allowing you to pay only for the services you need.
Operations Manager — Convo GPT
We’re seeking a proactive, organized Operations Manager to ensure smooth day-to-day operations, client onboarding, and coordination across internal and external teams. You’ll manage workflows, monitor business functions, and support both client success and company growth.
Key Responsibilities
Client Onboarding & Account Management
• Oversee new client onboarding, ensuring account setup, workflow accuracy, and verified billing.
• Maintain client account health, billing, usage, and renewals.
• Serve as point of contact for escalations during onboarding or transitions.
Billing & Financial Operations
• Manage rebilling and allocation of usage minutes.
• Reconcile charges daily and confirm successful processing.
• Provide weekly and monthly revenue and usage reports.
Advertising & Analytics Oversight
• Monitor Meta Ads accounts daily, reviewing spend and performance.
• Flag anomalies and assist with campaign optimization.
• Ensure ad-related charges process correctly.
Vendor & Partner Management
• Negotiate and maintain best pricing on tools and services.
• Build relationships that support cost savings and efficiency.
Team Coordination
• Bridge U.S. leadership with India-based operations and automation teams.
• Track project timelines, updates, and blockers.
• Maintain consistent communication and accountability.
Technology & Platform Oversight
• Maintain working knowledge of Go High Level (GHL) and related systems.
• Troubleshoot minor issues and escalate when needed.
• Ensure tools are effectively supporting client outcomes.
Sales Support & Leadership
• Step into meetings when leadership is unavailable.
• Provide product knowledge and prepare materials and follow-ups for key business discussions.
Additional Responsibilities
• Develop and maintain SOPs for onboarding, billing, and reporting.
• Ensure compliance with billing, data, and platform standards.
• Track operational KPIs and identify process improvements.
Qualifications
• 5 years in operations, business, or account management (SaaS, digital marketing, or BPO preferred).
• Familiarity with GHL, Meta Ads, and automation tools.
• Financial acumen in billing and reconciliation.
• Strong vendor management and negotiation skills.
• Experience leading remote, international teams.
• Excellent communication, organization, and multitasking skills.
Ideal Candidate
A self-starter who thrives in a fast-moving environment, loves solving problems, and keeps teams aligned while helping scale a growing organization.