Desktop Support Engineer (Windows, Mac)

Requirements

Must have:

### – Proven experience in a desktop support or a related IT support position. – Ability to set up and assist MacBook laptops is essential. – Excellent communication and interpersonal skills. – Proficiency in network troubleshooting and IP configuration. – Experience with inventory management practices. – Hands-on experience with dual-screen setups and familiarity with HDMI, VGA, and other hardware cables. – Familiarity with Google Admin Console and Google Suite is preferred. – Ability to work autonomously and collaboratively as part of a team. – A proactive, customer-oriented approach to IT support.

Responsibilities:

As a Desktop Support Engineer, I will rely on your expertise to ensure our operations run seamlessly. You’ll be the first point of contact in our Tech Success team, addressing all technology challenges faced by our employees. Your duties will include: – Creating, managing, and closing user accounts. – Issuing equipment and managing inventory, including organizing deliveries and shipments. – Providing technical assistance for desktop and laptop systems, both in Windows and Mac environments. – Configuring desks for meetings and conference rooms. – Escalating or delegating issues to senior team members or the broader Tech and Product departments. You will be working from our New York office, bringing a friendly demeanor that fosters a welcoming atmosphere, helping employees understand technical solutions in a clear manner based on their individual needs and varying levels of tech knowledge. ###

Company:

At Third Bridge, we thrive in a dynamic and fast-paced environment focused on continual growth. This role offers numerous opportunities for professional development while contributing to our organizational goals. You will receive comprehensive training and ongoing support from your colleagues, along with a clear pathway for career advancement. #### Additional Information: *Salary:* $60,000 to $65,000 per annum, based on experience, with an annual bonus possibility of up to 5%. *Vacation:* 15 days (increasing to 20 after 2 years) plus US holidays. *Learning:* Personal development allowance of $1,150 yearly. *Health and Well-being:* Various insurance plans, including Cigna health coverage, dental, vision plans, as well as a personal Health Savings Account (HSA) and Medical Flexible Spending Account (FSA). We also promote various health and wellness events. *Future and Family:* 401K matching up to 5% of salary, life insurance, long-term disability insurance, dependent care FSA, and pet insurance. *Flexibility:* Opportunity to work remotely for one month each year, along with 2 annual volunteer days and 2 personal days for unforeseen circumstances, plus ‘Summer Fridays.’ *Social:* Enjoy optional weekly social gatherings, daily breakfast, snacks, and community events. *ESG:* Commitment to Corporate Social Responsibility, Environmental initiatives, and Diversity & Inclusion programs (including Women at Third Bridge, Pride, and Blkbridge). *Frontline Innovation:* A chance to propose improvements through Hackathons and other initiatives. We value innovation and recognize the importance of having a diverse team. That’s why we are dedicated to fostering an inclusive environment and proudly stand as an equal opportunity employer. If you’re unsure whether you’re a perfect match for this role, we encourage you to apply anyway—we are eager to consider your application.