Customer Service Representative (Midwest) Remote

About the Opportunity:

The organization operates as a global online vehicle auction platform, connecting vehicle sellers with buyers in more than 190 countries through a network of over 200 facilities. The Call for Release-Customer Service Representative is responsible for coordinating the release and pickup of vehicles, ensuring timely and accurate updates to vehicle files, and delivering customer service in a remote environment.

Responsibilities:

• Coordinate with body shops to confirm vehicle pick-up details and obtain release authorization.

• Communicate with vehicle owners to obtain necessary releases, arrange transport, and assist with personal item removal.

• Use the DeCode This tool to search VINs and collect vehicle information.

• Maintain accurate notes on each vehicle and document all interactions in the system.

• Meet daily targets, including making 100+ calls and processing 60+ live lots per day.

• Attend weekly team meetings via Teams.

• Adhere to all organizational policies and quality guidelines.

• Assist with additional tasks or team needs as required.

• Perform other duties as assigned by management.

Requirements:

• Minimum one year of office support experience in a customer service role.

• High school diploma or GED.

• Effective verbal and written communication skills.

• Typing speed of 45 WPM and familiarity with basic 10-key.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Strong attention to detail, problem-solving, and multitasking abilities.

• Professional virtual appearance with a quiet, distraction-free workspace.

• Bilingual skills are a plus.

• Ability to work occasional overtime.

• Office equipment will be provided.

Compensation:

• Pay: $16.04 — $22.00 hourly

• For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 — $24.00 hourly

Benefits & Perks:

• 100% remote work with company-provided equipment.

• Medical, dental, and vision insurance.

• 401k with company match.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• 10 vacation days per year.

• 7 paid company holidays.

• Life and AD&D insurance.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.