Helpdesk Technician
Hansen Talent Group is seeking a Desktop Support Technician to support a large agency in Columbia, SC. This is a fully onsite role, Monday through Friday (8am-5pm).
What you ll do:
***** Provide hands-on technical support for desktops, laptops, tablets, printers, scanners, and other end-user equipment.
- You ll build and deploy devices using Microsoft Endpoint Configuration Manager (MECM), ensure proper encryption and configuration, document assets, and assist with maintenance, troubleshooting, and equipment lifecycle processes.
- This role requires ensuring endpoints remain connected for compliance, supporting users through the help desk system, and performing monthly patching responsibilities for tablets and iPads.
- You will also support equipment disposal, routine repairs, and coordination with vendor support as needed.****
**What you need:**
*** Desktop and networked systems support experience including hands-on hardware/software installation and computer deployment
- Experience with Microsoft Endpoint Configuration Manager (MECM)
*** Strong knowledge of Windows OS, Microsoft Office Suite, and standard end-user devices
- Ability to diagnose hardware/software issues and document work in a ticketing system
- Strong communication, troubleshooting, and documentation skills****
**Preferred:**
*** Experience with help desk ticketing systems
- Experience with the NTS Network
- Experience with Active Directory or InTune**
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