Application Support Analyst IV : Irvine, CA ( Remote)

Application Support Analyst IV

Location : Irvine, CA ( Remote)

Duration: 6 months contract to hire

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Our Client is search for an Application Support Analyst IV for a remote 6 month Contract.

Education: Bachelor s degree

Minimum Qualifications

• 8 years related work experience in an application/production support role.
• Specialized Knowledge & Skills
• Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production.
• Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
• Provide training to various new employees and assist with expert knowledge on production processes.
• Document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
• Experience of supporting complex, multi-module, custom applications.
• Experienced in troubleshooting and root-cause analysis.
• Understanding of database principals and extensive hands-on experience with SQL.
• Working knowledge of UNIX and networking, experience with Java based applications.
• Knowledge of Operating Systems, Middleware, DB, Webservers.
• Incident, Change, and Problem Management experience.
• ITIL Foundation Certification (Preferred.)
• Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.)
• Command Center experience, or experience of managing major incident events, is desirable.
• Must be willing to provide on call support on a rotation basis for 24×7 support. When on call, requires off hour and weekend support.
• On-call scheduling experience, manage and optimize on-call schedule for support teams.