IT Administrator – Cloud Databases

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees — all 7,000 of them. If you join our team, you’ll enjoy:Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.World-class facilities and the technology you need to thrive — in our offices or yours.Job Summary The IT Administrator provides technical support and resolves issues for various systems and applications, managing server and storage infrastructure, and monitoring power systems. This role involves Windows Server administration, NOC monitoring, and administering both on-premises and cloud-based application infrastructure services. The ideal candidate will assist in developing workflows and documentation, contribute to disaster recovery efforts, and collaborate with IT teams for troubleshooting and incident management, ensuring effective communication and organization.Role Description Provide technical support, problem diagnosis, and resolution for various systems and applicationsInstall, configure, and maintain server and storage infrastructure, including both hardware and software componentsMonitor and maintain power systems including UPS, Auto-transfer Switches, PDU’s, and related devicesPerform typical Windows Server administration tasks, such as AD user/group administration and security permissionsParticipate in NOC monitoring, respond to alerts, and facilitate requestsPerform physical server builds, OS configurations, and lifecycle management tasksAdminister on-premises and cloud-based application infrastructure services such as Parallels, Kronos, DocuSign, Adobe Sign, and DocuWareAssist with the development of workflows, reference documentation, and contribute to Disaster Recovery effortsInteract with the IT Service Desk and other teams for troubleshooting and incident managementMonitor and respond to critical emails/issues, including off-hours supportBehaviors and CompetenciesCommunication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.Judgment: Can evaluate situations, identify patterns or implications, and decide on an appropriate course of action based on analysis and experience.Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.Skill Level RequirementsCompetence in managing and maintaining Active Directory, AWS, VMware, and Windows Server platforms. – BasicAbility to read and understand cable matrices, structured cable routing experience, and basic understanding of IP addressing concepts for managing network and data center configurations. – BasicTraining or experience with Liebert/Emerson, APC suites, and hardware for uninterruptible power supplies (UPS). – BasicUnderstanding of SAN storage concepts including zoning, LUN sizing, storage pools, RAID implementations, and volume configuration. – BasicExperience with HP EVA, 3PAR, Pure Storage, and Cisco UCS storage solutions. – BasicOther Requirements Completed Associate’s Degree or relevant work experience required1-3 years of experience supporting IT systems1-3 years of experience in patching Windows servers and patch managementAbility to work weekends and flexible hoursAbility to move or lift up to 50 lbsAdvanced certifications such as the following preferred: A+, N+, MCP, MCSA/E, VCP, HP ASE, AWS Certified Cloud PractitionerThe estimated annual pay range for this position is $50,000 – $80,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity — M/F/Disability/Protected Veteran Status

SHI International Corp.