Business Analyst

About The Company At Sand Cherry Associates, we excel in the design and delivery of strategic customer‑centric initiatives through digitally native, data‑empowered solutions. Our commitment to excellence is reflected in our ability to provide innovative and effective solutions tailored to our clients’ needs. We pride ourselves on a team of highly skilled, high-energy professionals who work collaboratively to ensure the success of each project. Our client-centric approach, combined with our expertise in technology and business process optimization, positions us as a trusted partner in various industries, particularly in telecommunications, cable, and technology sectors. Sand Cherry Associates fosters a dynamic and inclusive work environment that encourages professional growth, innovation, and excellence in service delivery.

About The Role We are seeking a detail-oriented and analytical Business Analyst specializing in Business Process Mapping to join our team remotely. This role is pivotal in supporting service delivery and assurance operations within the telecommunications industry. The successful candidate will be responsible for capturing, analyzing, and optimizing business processes to facilitate system enhancements and automation initiatives. They will collaborate closely with cross-functional teams, including product owners, system analysts, and development teams, to translate operational workflows into clear system requirements. The role involves developing comprehensive process maps, identifying inefficiencies, and recommending improvements to enhance operational efficiency, scalability, and customer satisfaction. The Business Analyst will also support change management efforts, ensuring seamless implementation of process improvements and automation projects. This position offers an excellent opportunity to contribute to transformative projects in a fast-paced, innovative environment, with the flexibility of remote work.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field
• Minimum of 5 years of experience as a Business Analyst, Process Analyst, or similar role
• Experience supporting OSS/BSS systems or CRM/workforce management platforms in telecom
• Strong knowledge of data flow mapping, system interoperability, and integration dependencies
• Familiarity with Agile and Waterfall project delivery methodologies
• Certifications in Business Analysis (CBAP, CCBA) or Process Improvement (Lean Six Sigma Green/Black Belt) are preferred
• Excellent analytical, documentation, and communication skills
• Proficiency in process mapping tools such as Visio or similar

Responsibilities

• Conduct discovery sessions with business stakeholders and subject matter experts to accurately capture current and future state processes
• Develop detailed process maps, workflow diagrams, and comprehensive documentation to support systems requirements and automation efforts
• Identify process gaps, bottlenecks, and dependencies that impact operational efficiency and customer experience
• Collaborate with Product Owners, System Analysts, and Development teams to ensure alignment of business requirements with technical capabilities
• Define data flows and system interoperability requirements based on process insights
• Translate business processes into functional and non-functional system requirements
• Support the creation of business cases for automation opportunities, including benefits and performance metrics
• Facilitate workshops, walkthroughs, and validation sessions with operational teams to verify process accuracy and feasibility
• Maintain comprehensive documentation repositories and ensure adherence to process governance standards
• Partner with Change Management teams to communicate process updates and support implementation efforts
• Maintain high standards of documentation quality, version control, and change management
• Gather, analyze, and document end-to-end system requirements, ensuring clarity and traceability throughout the project lifecycle

Benefits

• Opportunity to work on innovative and impactful projects within the telecommunications industry
• Remote work flexibility, promoting work-life balance
• Collaborative and inclusive work environment that encourages professional growth
• Competitive compensation package within the range of $80‑$95/hr for Colorado-based roles
• Access to continuous learning and development opportunities
• Participation in a culture that values contributions and recognizes achievements

Equal Opportunity

Sand Cherry Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status under applicable law.