Administrative Coordinator
About The Company Consumer Direct Care Network (CDCN) is a leading provider of home and community-based services dedicated to supporting individuals with disabilities and older adults to live independently in their own homes and communities. Operating across 14 states in the USA and the District of Columbia, CDCN specializes in a comprehensive range of services including Medicaid, Medicare, private insurance, and support brokerage. With a strong commitment to compassionate care, CDCN fosters a workplace culture centered on support, collaboration, and professional growth. The organization values integrity, loyalty, and a shared mission to enhance the quality of life for those they serve, making it a respected leader in the home-care industry.
About The Role The Administrative Coordinator I at Consumer Direct Care Network plays a vital role in ensuring smooth administrative operations within the organization. This position involves managing customer service interactions, coordinating intake and referral processes, processing enrollment paperwork, and supporting authorization procedures to facilitate positive business growth.
The role requires a detail-oriented individual capable of handling multiple tasks efficiently, providing excellent service to both internal teams and external clients, and ensuring compliance with federal, state, and managed care organization regulations. The Administrative Coordinator I also supports day-to-day office functions, contributes to a cohesive team environment, and advocates for clients through effective communication and problem-solving skills.
Qualifications
- High School Diploma or GED (preferred)
- Previous office or administrative experience (preferred)
- Combination of education and relevant experience acceptable
- Ability to successfully pass a background screening
- Proficiency in basic computer skills and intermediate level of computer efficiency
- Excellent communication and customer service skills
- Ability to handle sensitive information with confidentiality
- Bi-lingual skills preferred in various locations
- Reliable internet connection required for remote/hybrid work arrangements
Responsibilities
- Provide exceptional customer service to internal and external clients via phone, email, and chat
- Handle inbound and outbound calls, addressing inquiries and resolving issues effectively
- De-escalate dissatisfied customer situations with professionalism and support
- Perform administrative tasks including mailing, scanning, faxing, and data entry
- Process client and attendant enrollment paperwork accurately and efficiently
- Coordinate and support authorization processes in compliance with regulations
- Audit service authorizations and assist with accounts receivable efforts by facilitating corrections with MCO representatives
- Maintain compliance with applicable legal standards, policies, and procedures
- Support workflow coordination and develop skills to improve efficiency
- Participate in ongoing professional development and training activities
- Assist with special projects and other duties as assigned to support team objectives
Benefits
- Medical, Dental, and Vision Insurance
- Paid vacation and floating holidays
- Paid sick time accrued at 1 hour per 30 hours worked
- Company-paid Life Insurance
- Supplemental benefits including Life, Accident, Critical Illness, and Hospital coverage
- Short and Long-Term Disability insurance
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Pet Insurance
- Opportunities for professional growth and career development
- A supportive and engaging work environment committed to community impact
Equal Opportunity
Consumer Direct Care Network is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.