Customer Service Rep(08785) – 2317 W University Dr

Domino's Logo
Domino's
Denton, United States
  • Engineering
  • FlexTime
  • PartTime
  • Applications have closed

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

  • Respond to customer inquiries via phone, email, and in-person interactions
  • Address and resolve customer complaints in a timely and professional manner
  • Process orders, refunds, and exchanges accurately
  • Maintain up-to-date knowledge of products, services, and company policies
  • Collaborate with other departments to ensure customer satisfaction
  • Document customer interactions and update customer records in our system
  • Identify and escalate complex issues to appropriate team members when necessary
  • Contribute to a positive team environment and support colleagues as needed

Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in customer service software and basic computer skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Patient and empathetic approach to customer interactions
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to work on-site at our Denton location (2317 W University Dr)

Additional Information

WORK CONDITIONS

Exposure to:

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks

  • In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas

  • Extreme weather conditions including

  • temperatures ranging from 0 degrees up to 110 degrees outside

  • Rain, fog, sleet, snow, ice, wind, dust, and more

  • Sudden changes in temperature in work area and while outside

  • Fumes from food odors

  • Exposure to cornmeal dust

  • Cramped quarters including walk-in cooler

  • Hot surfaces/tools from oven and hot plates up to 500 degrees or higher

  • Sharp edges and moving mechanical parts

SENSING :

  • Talking and listening on telephone
  • Near and mid-range vision for most in-store tasks
  • Depth perception
  • Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS :

  • The ability to direct activities
  • Perform repetitive tasks
  • Work alone and with others
  • Work adequately under stress
  • Meet strict quality control standards
  • Work well with others
  • Satisfy unhappy customers
  • Analyze and compile data
  • Make judgments and decisions
  • Problem Solving

PHYSICAL REQUIREMENTS

  • Standing

  • Most tasks are performed from a standing position

  • Height of most work surfaces is between 36 and 48 inches

  • Walking/Jogging/Running

  • For short distances or for short durations

  • Sitting

  • Paperwork is normally completed in an office at a desk or table

  • Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3′ x 1.5′

  • Cases are usually lifted from floor and stacked onto shelves up to 72″ high

  • Carrying

  • Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves

  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

  • Pushing

  • To move trays which are usually placed on dollies

  • A stack of trays on a dolly is approximately 24 – 30 and requires a force of up to 7.5 pounds to push

  • Climbing

  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

  • Stooping/Bending

  • Forward bending at the waist is necessary at the pizza assembly station

  • Toe room is present, but workers are unable to flex their knees while standing at this station

  • Duration of this position is approximately 45 – 120 seconds at one time, repeated continuously during the day

  • Forward bending is also present at the front counter and when stocking ingredients

  • Crouching/Squatting

  • Performed occasionally to stock shelves and to clean low areas

  • Reaching

  • Reaching is performed continuously; up, down and forward

  • Workers reach above 72″ occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves

  • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes

  • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones

  • Hand Tasks

  • Eye-hand coordination is essential. Use of hands is continuous during the day

  • Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists

  • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter

  • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes

  • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes

  • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel

Apply for job