IT Support Supervisor (Department Promotion Only)

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Pinal County
Florence, AZ, United States
  • Governmental
  • FlexTime
  • FullTime
  • Applications have closed

What are you seeking in a new position? If you’re like many others, doing something meaningful is important to you. How about work/life balance? Affordable healthcare? Comprehensive well-being programs? An excellent retirement plan with significant employer contributions?

If you answered “yes” to these questions, keep reading. You can find it all right here in Pinal County. It might be time for a change of scenery, where you can make a difference and benefit from an employer who cares for and values its people.

Benefits Pinal County proudly invests in the future of our 2000 employees every day, and we have the best team! We offer a wide range of impressive benefits, including retirement plans that are among the best Arizona has to offer! Just take a look:

  • An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.

  • Paid Vacation And Sick Leave

  • 15 Vacation Days Accrued Annually Starting Day One

  • After Three (3) Years of Service, 18 Vacation Days Accrued Annually

  • After Five (5) Years of Service, 20 Vacation Days Accrued Annually

  • Ten Paid Holidays One Paid Floating Holiday to Use as You Wish

  • 13 Sick Leave Days Accrued Annually Starting Day One

  • Paid Sabbaticals Every Five (5) Years

  • Two-Week Sabbatical After Five Years of Continuous Service

  • Three-Week Sabbatical After Ten Years of Continuous Service

  • Four-Week Sabbatical After Fifteen Years of Continuous Service

  • Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service

  • Comprehensive Wellness Program

  • Quarterly Wellness Challenges

  • Vision Exams and Optometry Events Onsite

  • Vaccination Clinics

  • Onsite Mammogram and Prostate Screening Events

  • Skin Cancer Screening Events Onsite

  • Biometrics and Health Screening Events Onsite

  • Financial Health and Retirement Planning Events Onsite & Online

  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi

  • Retirement Plans with Generous Employer Contributions – Guaranteed Lifetime Benefit!

  • Variety of Top Tier Affordable Medical Plans – Six Different Medical Plans to Choose From

  • Some Medical Plans with Zero Employee Premium Cost

  • Dental and Vision Plans

  • Tuition Reimbursement Program

  • Alternative Work Schedules

  • Telehealth

  • Qualified Employer – Public Service Loan Forgiveness Program – Department of Education

  • Employee Assistance Program with Ongoing Training & Development Options

  • Civil Service Leave

  • VanPool Options

  • Short-Term Disability — Employer Paid

  • Basic Life Insurance – Employer Paid

  • Flexible Spending Accounts for Dependent Care and Medical Expenses

  • Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Additionally, collaborate with a talented team committed to making Pinal County an outstanding place for residents and staff. Working at Pinal County is an investment in YOU.

Apply today and find out why Pinal County is more than just a job.

Before you apply, watch this video to learn helpful tips for completing an application at Pinal County:

Application Tips Perform technical work of considerable difficulty supervising and participating in the coordination, planning, design, installation, and maintenance of information technology solutions including computers, application support, security, networking, fixed and mobile communications, processes, and facilities.

  • Work with county personnel to identify proper technology use and project management and oversee implementation of major projects.
  • Troubleshoot issues with hardware or software.
  • Set goals and objectives for the team.
  • Line up available resources, tools, and materials.
  • Assign resources based on priority and demand to complete tasks.
  • Provide information to subordinates.
  • Review needed training of team members and schedule.
  • Conduct and review annual and end of probation performances.
  • Provide trends in performance (PCPM) and speak to areas needing improvement.
  • Provide informal and formal direction when necessary.
  • Review quality assurance requests completed by technicians.
  • Create operating procedures.
  • Guide and direct troubleshooting steps.
  • Recommends and manages security technology products and services.
  • Supervises staff performance and skill development.
  • Promote a positive and collaborative work environment.
  • Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
  • Perform other related duties as required.

Position Specific Duties

  • Supervise the Pinal County Desktop Support team.
  • High school diploma or GED equivalent.
  • Five (5) years of experience IT Technical Support.
  • To promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.

Preferred Qualifications

  • Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
  • Dell Hardware and Peripherals.
  • Supervisory experience with diverse teams while monitoring multiple projects.
  • Ability to work with common computer and system tools and techniques.
  • Ability to work independently in a technical environment with interlinked and changing priorities.
  • Ability to effectively communicate technically complex instructions.
  • Ability to communicate effectively orally and in writing.
  • Ability to oversee and coordinate a wide variety of projects.
  • Knowledge and understanding of Windows 10 and Windows 11
  • Knowledge of training methods and procedures.
  • Knowledge of Hardware and Software Inventory Control procedures.
  • Knowledge of PC Imaging, networking, and troubleshooting Dell laptops and computers (including all peripherals)
  • Knowledge of Microsoft Office: (Excel, Word, PowerPoint)
  • Knowledge of Google Suite: (Docs, Spreadsheets, Drive)
  • Knowledge of project planning tools and techniques.
  • Knowledge of principles and practices of facilitation, leadership, and supervision.
  • Skill in identifying system problems and recommending solutions.
  • Skill in determining sources of problems with hardware and software and taking corrective action.
  • Knowledge of technical support principles, processes, and standards.
  • Knowledge of capabilities of IT systems, including networked environments and specialized hardware and software applications.
  • Knowledge of hardware, software, and peripheral equipment troubleshooting techniques.
  • Skill in installing, configuring, testing, operating, and maintaining IT hardware, equipment, software, and computer systems.
  • Skill in using basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.
  • Ability to assess customer support needs and implement effective solutions

PHYSICAL DEMANDS: The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to finger, perform repetitive motion, speak, hear, stand, walk, operate motor vehicles, and demonstrate visual and mental acuity.

Work Environment Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

NOTICE TO APPLICANTS We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications. The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver’s License in accordance with Arizona State Law. Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.This is an internal promotion opportunity for current employees of the I T department only. You must be a current employee to be considered for this position.

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