Lead Systems Engineer (PEGA)
Requirements
Must have:
### – I am seeking individuals with significant experience in Pega Workforce Intelligence (WFI). – Candidates should have experience in supporting an enterprise-level environment. – A solid understanding of the architectural needs of Pega systems-based applications is essential. – I value collaboration, particularly with Pega developers and business partners regarding support and best practices. – Leadership skills in guiding collaborative work teams are highly desired. – Strong organizational, planning, and time management capabilities are important. – Candidates must possess strong verbal, written, and interpersonal communication skills. – Proficiency in analytical skills, particularly supporting Pega process/task mining with Pega WFI, is required. – Familiarity with Agile methodologies, as well as production support in critical environments, is necessary. – Knowledge of Azure technologies is preferred.
Responsibilities:
- I will rely on you to conduct regular analyses of business challenges, evaluate, develop, and recommend specific technological products and platforms that provide cost-effective solutions. – You will assist in root cause analyses and offer actionable recommendations. – Your role will involve developing and implementing applicable quality and compliance standards, protocols, and/or regulations. – You will troubleshoot and debug errors, ensuring system performance and availability goals are consistently met. – Building strong working relationships with internal team members, subject matter experts, and end users in business teams is critical. – You will oversee system reliability, availability, and performance while managing and prioritizing ticket queues. – On-call production support services will be required occasionally. – You will engage in advanced troubleshooting of live production issues and implement both short-term fixes and long-term solutions. – Your role includes driving end-to-end observability of applications and leading initiatives to identify and mitigate any existing gaps in new or existing systems. – I expect you to develop, update, and maintain essential support documentation, such as application Wikis and runbooks. – Monitoring the performance of Pega applications, identifying areas for improvement, and implementing solutions to enhance performance and stability will also be part of your duties. – Effective communication with both technical and non-technical stakeholders will be a key part of your role to ensure that requirements are understood and expectations managed. ###
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Company:
At Navy Federal, we aim to provide more than just a job; we offer a meaningful career experience supported by a vibrant culture that is engaged, committed, and deeply appreciative of our teams. We reward our employees with competitive pay and generous benefits. Our philosophy is straightforward yet impactful: Let our mission inspire your passion. We are proud to be recognized with numerous accolades, including: – Fortune 100 Best Companies to Work For 2025 – Yello and WayUp Top 100 Internship Programs – Computerworld® Best Places to Work in IT – Newsweek Most Loved Workplaces We are an equal opportunity employer. All qualified candidates will be considered without regard to various protected characteristics. Please note that the role may be filled at a higher or lower grade depending on business needs, and assessments might be necessary to compete for this position. Salary ranges are established based on market data and are influenced by experience, location, and market position. To protect yourself from job scams, apply only through our official career site and reputable job boards. We will never request payment or personal financial information during the hiring process.