VP, Client Development – Sam’s Club

Job Description: Roles Summary/Purpose:Reporting to the SVP, Client Development Leader — Sam’s Club, the VP, Client Development — Sam’s Club plays a key role within the portfolio team. This position is responsible for partnering with cross-functional leaders and teams at both Sam’s Club and Synchrony to drive profitable growth across the Sam’s Club Portfolio.Serving as a strategic liaison, this role will champion digital-forward initiatives that enhance the member experience, create operational efficiency, and strengthen the ongoing partnership between Sam’s Club and Synchrony.The ideal candidate will bring a proven ability to execute with project management rigor by leading complex projects, apply strategic thinking, and deliver results in a fast-paced, high-growth environment. They will demonstrate a strong client service orientation, a deep understanding of Synchrony’s products and capabilities, and sound judgement in managing risk to support sustainable portfolio growth.Our Way of WorkingWe’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.Essential Responsibilities: Work closely with the Client Development Leader and broader portfolio team to develop growth strategies, project plans, and program operating rhythms to drive continuous alignment across Sam’s Club and Synchrony stakeholders.Support program business case analysis to help influence client roadmap planning and resource allocation to drive program performance.Lead portfolio initiatives including potential product/capability expansions to deliver on program growth strategies. Help drive decision making, strategic discussions, and accountability.Attend key Synchrony tollgates and subcommittees to represent portfolio initiative requests and interests and collaborate with Synchrony cross-functional leaders to move requests through Synchrony processes.Oversee adherence to Compliance and Regulatory requirements, manage common intake process and resolution of portfolio compliance and legal issues, and document controls and process improvement opportunities.Develop and foster strong working relationship with the client and key stakeholders.Perform other duties and/or special projects as assigned.Qualifications/Requirements: Bachelor’s degree and 5+ years of experience in financial services or payments – or in lieu of completed degree, 7+ years of experience in financial services or payments5+ years Sales and/or Client Management experience3+ years’ Experience managing cross-functional projects including project planning, coordination, testing & validation, and launch3+ years’ Experience influencing at all levels of the Organization3+ years’ Experience in developing data-driven perspectives and presenting insights to senior level business leadersHighly proficient in the understanding of Synchrony systems & digital technologiesHighly proficient in the use of MS Office product suite, with advanced experience with Excel and PowerPointTravel required (up to 50%)Desired Characteristics: Leadership & Problem SolvingProven track record of leading cross-functional teams to ideate, design, and implement solutions for complex business challenges, balancing diverse stakeholder interests and priorities.Experience facilitating consensus and driving decision-making in ambiguous or rapidly changing environments.Agility & CollaborationDemonstrated adaptability to perform in fast-paced, agile settings, with a growth mindset and resilience to pivot strategies in response to evolving business priorities.Proactive collaborator who builds strong relationships across multiple business units to foster alignment and shared success.Domain ExpertiseComprehensive knowledge of the card business ecosystem encompassing risk management, credit, operations, marketing, analytics, and finance.Operational understanding of in-store retail dynamics with point-of-sale technologies.Experience in retail, eCommerce, and payments sectors with a clear understanding of industry trends and competitive landscape.Client-FacingProven ability to manage client relationships, anticipate client needs, and deliver solutions with strong customer orientation.Experience delivering presentations and proposals to Client senior executives and C-suite stakeholders, effectively influencing decision-making.Analytical & Creative SkillsExceptional analytical skills, capable of leveraging quantitative data and qualitative insights to identify opportunities and inform strategy.Creative problem solver who innovates and thinks outside conventional frameworks to drive business growth and operational excellence.Communication & Interpersonal SkillsExcellent verbal and written communication skills, with mastery in tailoring presentations for diverse audiences including senior executives.High emotional intelligence demonstrated through empathetic stakeholder engagement and conflict resolution.Technical ProficiencyAbility to quickly learn and effectively use software tools relevant to the role such as JIRA, Confluence, and analytics platforms.Teamwork & IndependenceTrack record of working autonomously while being an engaged and influential member of matrixed and cross-functional teams.Ability to mentor and guide peers to elevate team performance and drive collective success.Grade/Level: 12The salary range for this position is 110,000.00 – 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Eligibility Requirements: You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard — but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.Reasonable Accommodation Notice:Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am — 5pm Monday to Friday, Central Standard TimeJob Family Group: Sales

Synchrony