Vp, Client Strategy
About the Opportunity:
This organization is a B2B performance marketing agency focused on delivering real revenue for clients. The Vice President, Client Strategy leads the strategic, operational, and financial performance of the organization’s largest client relationships, overseeing a team that manages $10M+ ARR across top-tier portfolios. The role drives client retention, expansion, and measurable business outcomes, while shaping best practices and the organization’s client strategy vision.
Responsibilities:
• Oversee a team of Account Directors and Strategists responsible for growth, retention, and client satisfaction across enterprise portfolios.
• Serve as the strategic partner and advisor to C-suite clients, aligning marketing performance with business impact.
• Develop and implement frameworks for net revenue retention (NRR), balancing retention, upsell, and cross-sell across accounts.
• Own account economics, including forecasting, margin health, renewal negotiations, and profitability optimization.
• Collaborate with Channel VPs to align execution and client outcomes across Paid, SEO/Content, CRO, Performance Creative, and RevOps.
• Build and maintain scalable processes for QBRs, forecasting, risk reviews, and expansion roadmaps across all services.
• Recruit, coach, and develop senior client leaders to enhance commercial and strategic skills.
• Partner with Finance and Operations to forecast growth, report on NRR trends, and deliver actionable insights.
• Codify retention, whitespace planning, and client experience frameworks for the Client Strategy division.
Requirements:
• 10–15 years of experience in client leadership or account strategy roles at performance marketing agencies or B2B SaaS consultancies.
• Proven record of leading multi-channel client teams and owning retention, expansion, and P&L for enterprise portfolios ($5M+).
• Experience designing and operationalizing client success frameworks, including renewals, forecasting, and NRR tracking.
• Background working with CMO, CRO, and VP-level clients in SaaS or technology.
• Strong skills in executive leadership, commercial acumen, strategic operations, cross-functional collaboration, operational rigor, and people development.
• Commitment to client value, collaboration, strategic curiosity, data-driven decision-making, and adaptability.
Compensation:
• Compensation for this role includes a competitive base salary + bonus structure
• Annual bonus based on tenure, which scales in total amount over time
Benefits & Perks:
• Medical, dental, vision, disability, and life insurance coverage (100% employer-paid for employee, 50% for dependents in US, CAD, MX)
• Mental health support, access to therapists, Headspace membership
• Physical health benefits, physical therapy, virtual workouts, One Medical membership
• Unlimited PTO (2-week minimum), paid company holidays, birthday off, end-of-year recharge, paid parental leave
• Traditional and Roth 401(k) with a 3% company match
• Annual company-wide retreat
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.