Customer Support Representative I

About the Opportunity:

The organization provides financial products and services with a focus on quality customer service. The Customer Service Representative delivers telephone support to customers, addressing inquiries, providing information, and resolving concerns to ensure satisfaction with products and services.

Responsibilities:

• Respond to customer requests via incoming phone calls and emails

• Provide accurate and complete information using appropriate tools and methods

• Implement solutions and escalate issues as necessary

• Stay current on product offerings and state regulations/requirements

• Create and document tickets for all inquiries with accuracy

• Safeguard customer information

• Achieve satisfactory performance in call monitoring, attendance, ticket resolution, and knowledge testing

Requirements:

• Excellent written and verbal communication skills

• Sense of urgency and strong collaboration abilities

• Effective multi-tasking and problem-solving skills

• Attention to detail and strong organizational skills

• Customer service orientation and results-driven mindset

• Ability to sit, stand, walk, use hands, reach, stoop or bend, and talk or hear as needed

• Occasionally lift and/or move up to 50 lbs

• Vision adequate for close and distance work

Benefits & Perks:

• Competitive 401K match

• Generous paid time off package

• Health benefits

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.