Help Line Supervisor

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ProPivotal
Framingham, MASSACHUSETTS, United States
22,00 - 22,00 USD / Hour
  • Environmental
  • PartTime
  • Shift
  • Weekends
  • Applications have closed

Help Line SupervisorWe’re looking for a calm, empathetic, and reliable Help Line Supervisor to oversee weekend operations for our mental health support line. In this role, you’ll manage a team of frontline agents, support high-stakes emotional calls, and ensure we deliver compassionate, timely help to individuals in crisis.If you have leadership experience in a call center environment and the emotional strength to guide others during challenging moments, this role offers the chance to truly make a difference.Pay Rate:

  • $22.00 per hour

Available Schedules:

  • Saturday & Sunday | 2:00 PM — 10:00 PM
  • Saturday & Sunday | 3:00 PM — 11:00 PM

What You’ll Do:

  • Support callers in distress by offering real-time guidance and intervention support
  • Supervise and mentor Call Takers during your shift, ensuring quality service and emotional care
  • Escalate high-risk situations in line with safety protocols
  • Document shift activities clearly and accurately

Must-Have Qualifications:

  • Minimum 1 year in a supervisory role within a call center or customer support setting

Preferred Experience:

  • Background in mental health support, social work, or telehealth
  • Familiarity with crisis intervention and escalation procedures
  • Hands-on experience helping people in emotionally vulnerable situations

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you’ll love. As one of the area’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.

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