Printer Technician
Description:
This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.
Manage consumable inventory
Replace toner/consumables/paper
Ensure adequate consumables are available at customer sites
Clear paper jams
Assist end user with device functionality
Coordinated with HP with SW branded support
Report customer dissatisfaction to CSM/SDM
Assist with the collection of usage pages per devices as needed
Swap out devices with spares as needed
Perform initial trouble shooting
Track usage/activities @ Customer sites
Responsibilities:
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Skills:
printer experience, basic Printer b/f & troubleshooting, excel, customer service
Top Skills Details:
printer experience, basic Printer b/f & troubleshooting, excel, customer service
Additional Skills & Qualifications:
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
Preferred Certifications:
NA
Knowledge & Skills:
Amazon Web Services
Auditing
Business Process
Business Requirements
Change Management
Computer Science
Data Analysis
Information Systems
Information Technology Infrastructure Library
IT Service Management
Linux
Microsoft Azure
Project Management
SAP Applications
Technical Support
Cross-Org Skills:
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Tunkhannock, PA.
Pay and Benefits
The pay range for this position is $20.00 – $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tunkhannock,PA.
Application Deadline
This position is anticipated to close on Nov 24, 2025.
>About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.