Network and Telecom Manager

Judge Group, Inc. Logo
Judge Group, Inc.
Chicago, IL, United States
  • IT
  • FullTime
  • Applications have closed

Location: Chicago, IL

Salary: $145,000.00 USD Annually – $150,000.00 USD Annually

Description:

Network and Telecom Manager

Location: Chicago, IL 60611 (hybrid)

Employment Type: Full-Time/ Permanent

Experience Level: manager

What You’ll Be Doing

  • Lead the design, implementation, and maintenance of enterprise network infrastructure across multiple data centers.
  • Manage Azure networking environments, including virtual networks, ExpressRoute, VPN gateways, and network security groups.
  • Implement and maintain global load balancing services to ensure high availability and optimal performance.
  • Ensure network infrastructure meets security, compliance, and business continuity requirements.
  • Develop and maintain business continuity plans for network and telecom systems.
  • Optimize and manage Genesys Cloud CX platform for contact center operations.
  • Oversee Microsoft Teams and Zoom video conferencing and telephony infrastructure.
  • Lead global telecom support operations, ensuring 24/7 availability and service quality.
  • Manage voice and video communications systems, including SIP trunking, call routing, and quality monitoring.
  • Drive cost optimization for telecom services while maintaining service quality.
  • Design and implement Cisco-based network solutions including routers, switches, firewalls, and wireless infrastructure.
  • Monitor network performance, capacity, and security across all locations.
  • Troubleshoot complex network issues and lead incident response efforts.
  • Implement network automation and optimization strategies.
  • Maintain comprehensive network documentation and topology diagrams.
  • Collaborate with Infrastructure Security teams to enforce network security policies and controls.
  • Partner with Application Development teams to ensure network infrastructure supports business applications.
  • Manage relationships with carriers, ISPs, and technology vendors globally.
  • Negotiate contracts and SLAs to optimize cost and performance.
  • Evaluate emerging technologies and vendors to support business needs.
  • Coordinate vendor and staff access within data centers.
  • Build, mentor, and develop a high-performing network and telecom support team.
  • Establish team goals, performance metrics, and professional development plans.
  • Assist with budget management and cost optimization.
  • Manage on-call rotation and paging service.
  • Perform other duties as assigned.

What You Bring (Must-Haves)

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 10 years of experience in IT network and telecommunication environments, including planning, implementation, and maintenance.
  • 7 years of experience leading and managing technical teams.
  • Strong proficiency with Cisco , Azure networking , Genesys Cloud CX , Zoom , and Microsoft Teams.
  • Expertise in routing protocols (BGP, OSPF, EIGRP) and SD-WAN technologies.
  • Experience with network monitoring tools (SolarWinds, PRTG, Nagios) and automation (Python, Ansible, PowerShell).
  • Understanding of network security principles including firewalls, IDS/IPS, and zero-trust architecture.
  • Experience with ITSM tools (ServiceNow, Jira Service Management).
  • Proven ability to manage large-scale network and telecom projects with minimal downtime.
  • Excellent communication skills for technical and executive audiences.
  • Strong vendor negotiation and contract management experience.
  • Budget management and cost optimization expertise.
  • Change management experience in enterprise environments.

Bonus Points (Preferred Skills)

  • Industry certifications: Cisco CCNP/CCIE , Microsoft Azure Administrator , Genesys Cloud CX Professional , ITIL v4 , PMP.
  • Experience with public cloud infrastructure connectivity.
  • Familiarity with M365, MS Visio, and MS Project.

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Contact:

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