Asset Management Specialist

Insight Global Logo
Insight Global
Fort Lauderdale, FL, United States
50.00 - 60.00 USD / Hour
  • Engineering
  • Applications have closed

Key Responsibilities

Program Execution

  • Coordinate daily schedules, appointments, and confirmations within ServiceNow, covering both device replacements and in-place operating-system upgrades.
  • Track progress against throughput targets of approximately 120–150 users per week, adjusting cadence based on site readiness, logistics, and available technician capacity.
  • Collaborate with deployment pods to maintain smooth daily flow and consistent first time-right execution.
  • Maintain the master roster of users and devices; reconcile with asset inventory, procurement, and logistics teams to ensure full visibility across refresh and upgrade activities.

Deployment Logistics

  • Partner with Chantilly for imaging, staging, and shipment coordination to local and remote sites.
  • Oversee swap-out accuracy: asset tag in/out, user sign-off, OneDrive backup verified, and SentinelOne check complete.
  • Support secure decommissioning and Certificate of Destruction tracking for all retired devices.

Readiness & Communication

  • Validate user readiness: Intune tagging, OneDrive sync, and app exceptions cleared before scheduling.
  • Communicate upcoming appointments and preparation requirements to end users.
  • Liaise with support leads to resolve post-refresh follow-ups quickly and minimize downtime.

Reporting & Controls

  • Maintain refresh tracking dashboards, highlighting completions, rework, and readiness metrics.
  • Provide concise weekly updates using the PMO standard (Snapshot | What’s Working | Attention Areas | Status).
  • Assist with monthly asset reconciliation and audit reporting.

Core Competencies

  • Operational precision delivers clean handoffs and predictable results.
  • Confident communicator; comfortable with technical and non-technical stakeholders.
  • Structured and calm under pressure; prioritizes methodically.
  • ServiceNow fluency (ticketing, scheduling, asset tracking) required.
  • Excel proficiency can filter, pivot, and reconcile without supervision.
  • Collaborative mindset works side-by-side with techs and users to minimize disruption.

Success Metrics

KPI

Target

First-Time-Right

≥ 95%

Average Refresh Cycle Time

≤ 60 min/user

OneDrive Gate Compliance

≥ 90%

Asset Reconciliation Accuracy

100%

CoD Submission (retired devices)

100%

Experience & Education

  • 3–5 years in IT coordination, desktop deployment, or asset lifecycle management.
  • Experience with ServiceNow or equivalent ITSM platform.
  • Background in logistics or scheduling operations preferred.
  • ITIL Foundation or CompTIA Project+ certification a plus.

Why It Matters

Every refreshed device is a user touchpoint that reflects IT’s reliability. This role keeps the operation disciplined, closing the loop between planning, scheduling, execution, and compliance, so the refresh program scales cleanly without disrupting the business.

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