Product Operations Manager, Consumer App Experience
About The Role App Experience (includes core information architecture, driving cross-platform & cross-vertical levers, and growth bets like Pickup & Venues) Product Operations team collaborates with operations, product, and other partners to strategize and deliver products that tackle our toughest operations problems on a global scale. You will also work with our Mobility team and leverage our key competitive advantages to grow our Eater & Rider bases globally!
This role will include work that sits at a unique intersection of multiple businesses (eg. restaurants, grocery & retail, and mobility) and multiple modes (getting the right product at the right time to each user).
What The Candidate Will Do
- Define the operating structure and processes to implement on product strategy
- Lead a community of strategic leaders to drive a significant impact to the business
- Maintain regular communications with key team members across the org
- Ensure functional partners are aligned on key objectives for the program/product
- Advise product teams on the global feasibility of products throughout the product lifecycle
- Develop an end-to-end product rollout plan, and project-manage implementation
- Collaborate with key team members (legal, tax, policy, support, etc) to prepare products for launch
- Track core business metrics related to the product
- Identify key problem areas and/or geographies impacted by product post-launch
- Surface and advocate for key insights from the business to advise product improvement
Basic Qualifications:
- Bachelors Degree
- 5 years experience in Product, Operations, Program Management, Consulting, Finance or similar analytical role
- Excellent communication, the ability to engage internal and external customers
- Deep understanding of the user experience
- Ability to leverage data to inform and support critical decisions
- Strategic alignment, able to bring key stakeholders across functions together
- A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
- Ability to foster collaboration and facilitate teamwork
- Effective prioritization
Preferred Qualifications:
- Prior experience working on global projects and in an international setting
- Prior product experience working with consumer-facing apps
- A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
- Ability to foster collaboration and facilitate teamwork
- Effective prioritization
- Prior experience working with operations and/or commercial teams to bring a product to market from 0 to 1
- Working with user or market research teams is a plus
- Economics or quantitative experience is a plus
- Proven project & stakeholder management across large complex projects
- SQL proficiency and deep analytical expertise
For New York, NY-based roles: The base salary range for this role is USD$140,000 per year – USD$156,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$140,000 per year – USD$156,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.