Client Success Manager
About The Role
Steer is looking for a Client Success Manager to serve as a trusted advisor for building relationships, driving product adoption, and empowering our customers to fulfill their goals. You will be a subject-matter expert on the Steer platform and provide a unique level of consultation and inspiration to our customers. This role will be part of our energetic, empathetic and passionate Customer Success team. We are looking for a Client Success Manager who enjoys collaboration, taking on new challenges at a growing startup, and driving value for our customers.
You Will
- Build strong relationships with our single-shop customers to understand their needs and ensure their success with Steer.
- Build, own, and execute customer success and engagement plans.
- Own the commercial goals of retention and revenue expansion.
- Spearhead internal, cross-functional improvement projects.
- Represent the voice of the customer, and influence the product development roadmap.
- Empower customers to connect their goals and challenges with the solution in Steer.
- Leverage behavioral data with Pendo to segment your book of business and develop communication strategies driving the greatest impact at scale.
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
- Serve as the main point of contact and liaison between clients and the rest of the Steer team.
- Maintain regular communication with clients to ensure they are maximizing the full potential of Steer’s offerings.
You Have
Must Have:
- 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity.
- Proven ability to influence and shift customer perspectives to drive change through feature and product usage.
- Prior experience teaching technical information to a non-technical audience.
- Strong customer-facing and presentation skills with the ability to establish credibility with business owners.
- Positive attitude, empathy, and high energy.
- Superb written and verbal communication skills
- Ability to take initiative and adapt.
- BA/ BS degree or equivalent experience.
Nice to Have:
- Experience in a customer success role at a startup.
- Experience with a MarTech product or selling directly to marketing teams.
- Experience working in the automotive tech industry.
- Experience working at a CRM company.
Interview Process
- Initial Screen – 30min
- Hiring Manager Interview – 45min
- Career Journey Interview – 60min
- Case Study + Presentation – 60min
- Reference Checks
We Offer
- 100% remote
- 100% employer paid medical insurance
- Flexible PTO with 15 days minimum
- Generous Parental Leave
- 401k
- Learning Stipend
- WFH Equipment
- Chance to work with the latest technology
- A collaborative and innovative work culture
- Opportunities for career growth and development