IT Help Desk
Job#: 3010973
Job Description:
Our great client in Appleton, WI is looking for a Help Desk Technician to join their growing team!
Looking for someone with strong customer service and phone support experience with the following qualifications!
Project Overview:
Great phone skills
ServiceNow (Nice to have)
Technical Support
Customer Service
Ability to grow with the organization
Schedules start at 7:30 AM or 8:30 am CST
Job Description
Register and classify received incidents and to undertake an immediate effort to restore failed IT Service as quickly as possible. If no solution can be achieved more senior support will be brought in to assist. Process known requests and ensure proper customer support.
Ensures technology readiness for business needs. The IT Support Specialist is responsible for assisting in providing first on- call support for supported software applications to meet business needs. In addition, when not fully occupied with on-call support, the IT Support Specialist will assist with validation, maintenance and project work for supported systems. The IT Support Specialist performs troubleshooting, resolution and documentation tasks when issues arise with supported systems.
Job Duties and Responsibilities:
Troubleshoot business-critical applications
Support mobile and desk top phones
Understand and apply standard operating procedures to meet the business needs and requirements
Maintains appropriate time to resolution for tickets
Log or record support tickets with appropriate priority
Install software and/or computer peripherals for users
Improve customer service, value, and satisfaction
Performs other duties as assigned.
Required Background:
Associate degree or equivalent experience in computer science, business mathematics or related field
At least 1 year of applicable experience
Must understand installation, configuration, and troubleshooting processes for software, hardware, and networking equipment
Other Critical Factors/Soft Skills:
Strong Interpersonal skills: such as communication skills, active listening, and customer-care
Understanding of support tools, techniques, and how technology is used to provide IT services. Diagnosis skills of technical issues
Ability to build rapport with customers
Strong motivation to learn new IT skills
Ability to multi-task and adapt to changes quickly
Customer Service Skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.