Catering Administrative Assistant

Division Westin La Paloma Resort and Spa

Description We’re seeking a driven, organized, and forward-thinking professional to help shape and build a brand-new role within our Food & Beverage division. This is a hands-on opportunity for someone who thrives on creating structure, driving collaboration, and making things happen. You’ll work closely with Culinary, F&B, Sales, Marketing, and Front Office teams to ensure smooth communication and exceptional service delivery. The ideal candidate has strong leadership presence, excellent communication skills, and a solid background in Food & Beverage-whether in hotels or restaurants-with a deep understanding of both kitchen and front-of-house operations. If you’re confident, adaptable, and ready to make a real impact, we’d love to have you join our team.

How You’ll Shape The Experience & Future

• Communicate directly with clients to understand event goals and needs within the Outlets. Provide exceptional customer service by answering inquiries, providing event proposals, and ensuring client satisfaction.
• Manage all event logistics from initial booking through to post-event follow-up. This includes coordinating meeting room setups, catering, audio-visual needs, and special requests.
• Create Restaurant Event Orders for large parties booked in the Outlets.
• Collect feedback from clients after events and assist with addressing any concerns.
• Collaborate with the marketing team to promote event packages, generate leads, and increase hotel visibility for events within the Outlets.
• Work closely with other hotel departments, including banquets, conference services, culinary, front desk, housekeeping, kitchen, and facilities, on behalf of the Outlets team.
• Manage OpenTable, ResortPass, and Real Time Reservations books, reviews, and inventory to maximize sales in the Outlets.
• Works with Outlet Leaders and Culinary to update, revise, and print menus.
• Maintain F&B Marketing Calendar for all events, activations, and promotions.
• Assists Culinary team with BEO management, updates, and organization.
• Supports Senior F&B and Culinary Management with administrative tasks and responsibilities.
• Other duties assigned by Leader.

KEY STRENGTHS FOR SUCCESS

• Strong organizational and multitasking skills.
• Professional and courteous communication style.
• Attention to detail and accuracy in documentation and correspondence.
• Ability to collaborate effectively across teams.
• Proactive, resourceful, and dependable.

Education and Experience

• Bachelor’s degree in Hospitality Management, Food & Beverage, Business Administration, or a related field (or equivalent work experience) is preferred.
• 2 years of experience in administration or hospitality industry.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to interact with clients, vendors, and internal teams.
• Ability to work under pressure and remain calm and professional in high-stress situations.
• Proficiency in Microsoft Office Suite and event management software (experience with property management systems, Salesforce, or similar software is a plus).

What You Can Expect

• Generous medical, dental, and vision available first of the month following hire date.
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.