A leading software and services provider in the digital infrastructure and compute optimization space. The company’s platform enables clients to maximize the value of their hardware, optimize performance through custom solutions, manage and resell equipment, and leverage financial tools to manage operational risk—all within one integrated ecosystem. As the product suite continues to expand rapidly, the company is seeking a Customer Success Manager to lead the Support Team and ensure clients achieve exceptional outcomes with its products. This individual will be responsible for defining and executing the customer success strategy—driving adoption, satisfaction, and retention across the user base.

• Compensation: $60k-120k + equity + full benefit

Responsibilities :

• Lead and develop the Support Team — Manage and mentor a team of customer support specialists, establishing scalable processes and setting high standards for responsiveness, technical accuracy, and client experience.
• Own customer success outcomes — Drive activation, retention, and expansion across our product suite by ensuring clients extract maximum value from our offerings.
• Be the voice of the customer — Partner closely with Product, Engineering, and Sales to surface user feedback, identify friction points, and influence the product roadmap.
• Create and maintain customer-facing resources — Oversee the development of user guides, help center content, and technical documentation to empower customers with self-service tools.
• Implement and refine systems — Define success metrics and KPIs for support operations, leveraging CRM and analytics tools to measure satisfaction and operational efficiency.
• Handle complex escalations — Act as a point of contact for high-value customers, managing strategic relationships and ensuring timely resolution of critical issues.
• Drive continuous improvement — Identify opportunities to automate processes, improve documentation, and enhance our overall client experience.

Required Qualifications :

• 5+ years of experience in Customer Success, Support, or Account Management roles.
• 2+ years of leadership or management experience.
• Proven ability to build and scale customer success or support teams in high-growth environments.
• Strong communication and problem-solving skills, with a bias toward action and collaboration.
• Technical proficiency — comfortable learning complex products and interfacing with engineering teams.
• Experience with CRM, support ticketing, and knowledge management platforms (Hubspot or similar).
• Data-driven mindset with familiarity in SQL or analytical tools a strong plus.
• Interest in Bitcoin, mining, and energy infrastructure.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs — this specialized approach sets us apart in the industries we serve.

About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.

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