Chargeback Operations Specialist

Requirements

Must have:

To ensure your success in this role from the very start, we are looking for candidates who meet the following minimum qualifications: – A Bachelor’s degree or higher, along with 1 year of experience in POS and chargebacks within the medical or healthcare products industry, or – A high school diploma/GED with 5 years of experience in POS and chargebacks within the same sector. Furthermore, we also require: – A minimum of 3 years managing relationships with key distributors and collaborating across functions. – Experience in supporting comprehensive operational processes related to POS and chargebacks. Additional qualifications that may enhance your application include: – 5 years’ experience with SAP/Vistex, service case tools (for instance, SF cases), and advanced skills in Microsoft Excel and PowerPoint (specifically pivot tables and formulas). – Familiarity with chargeback claims processing and order management systems. – A proven track record of driving end-to-end process enhancements in POS and chargebacks. – Green Belt training and experience in utilizing LEAN processes.

Responsibilities:

In the role of POS & Chargeback Onboarding Analyst, you will have the opportunity to engage your curiosity and collaborate with some of the most innovative and diverse minds globally. You will make an impact by: – Leading, refining, and documenting distributor onboarding processes from intake to stabilization. – Collaborating across departments to meet onboarding targets and service level agreements (SLAs). – Managing the operational relationship with designated distributors throughout the complete POS and chargeback workflows. – Ensuring accurate data loading and flow, while maintaining integrity, auditability, and compliance. – Implementing solutions in partnership with distributors to minimize errors, enhance data quality, and prevent future issues. – Supporting multiple workstreams as required and being on call during critical times.

Company:

At Solventum, we strive for enhanced, intelligent, and safer healthcare to transform lives. As a pioneering company with a rich history of delivering innovative solutions for our customers’ most pressing challenges, we drive groundbreaking advancements at the crossroads of health, materials, and data science, aimed at benefiting patients’ lives while helping healthcare professionals excel. We offer numerous programs aimed at enhancing your overall well-being, both physically and financially. To ensure our compensation and benefits remain competitive, we frequently benchmark against similar organizations. For U.S. candidates, the expected salary range for this position is between $94,018 and $114,911, encompassing base pay in addition to any variable incentive pay, if applicable. This range represents a good faith estimate for the role. The specific compensation for a candidate may differ based on various factors including relevant skills, training, experience, and work location. Additionally, this role may qualify for a range of benefits such as Medical, Dental & Vision, Health Savings Accounts, Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Leave, and Retirement Benefits. We are dedicated to maintaining the highest standards of integrity and professionalism in our hiring practices and are an equal opportunity employer, ensuring that we do not discriminate against any applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Your application will require either an uploaded resume or direct entry of your education and work history. Please remain vigilant against fraudulent job postings claiming to represent Solventum, as these may seek to exploit job seekers. All legitimate communications regarding opportunities with us will be from an @solventum.com email address.