Applications Support Analyst
Purpose of this job class is to support customers using BCSO software applications. This position is responsible for supervising project teams, including definition of requirements, facilitation of user and project team communication, and monitoring the project life cycle; providing guidance and expertise to outside programmers and analysts; performing long-range systems analysis and proposals for upgrades and system changes. This class works independently under broad organizational guidelines to acheive unit objectives.The tasks below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary. Analyzes and defines user problems in the agency and coordinates with users to identify problems for the purpose of creating reliable technology solutions that increase employee productivity.
Maintaining database operation at peak performance, to protect Sheriff’s Office information, and to maintain integrity of data.
Attends a variety of meetings for the purpose of conveying and/or gathering information required to perform job functions.
Coordinates projects with related programs and coordinates user definition of requirements between user departments for the purpose of ensuring required integration and achievement of objectives.
Creates curriculum and conducts training classes for the purpose of increasing employee competencies with enterprise applications.
Creates queries and reports for the purpose of providing timely and accurate information to customers.
Ensures that all state and federal reporting expectations are satisfied for the purpose of ensuring compliance with mandatory state requirements.
Facilitates project communications with management, outside vendors, and users for the purpose of having a common understanding of project results.
Leads in the development and documentation of software functionality for the purpose of ensuring ease of product use and delivering uniform and consistent software to users.
Learns a variety of new software and enhancements and maintains current knowledge of trends, developments, and products in the software field for the purpose of providing technical support to users, informing department staff and management of trends to assist in decision-making on hardware and software purchases and software development.
Maintains enterprise software by ensuring patches are applied in a coordinated and timely manner for the purpose of creating reliable technology solutions that increase employee productivity.
Manages software requirement definitions for the purpose of complying with state, and federal policies and conforming to established department software standards; incorporating requirements into project solution, while promoting realistic user expectations.
Organizes and manages project requirements, scope, schedule, and budget; coordinates impact of state or federal requirements and shifts in district priority or resources; negotiates project priorities, information requirements, schedules, and personnel with management and associates; resolves problems, adjusts priorities, and schedules as necessary for the purpose of ensuring successful project implementations.
Participates in long range planning, technology research, and future systems planning analysis for the purpose of system environment changes.
Provides a variety of guidance, direction, and training to less-experienced staff as needed, including providing technical advice to non-technical staff at a level consistent with user’s expertise for the purpose of providing support to other staff and to ensure completion of projects within established guidelines.
Researches, analyzes, develops, tests, implements, and maintains computer software solutions for the purpose of enhancing the Law Enforcement mission, troubleshooting problems and errors in software and improving data processing efficiency, effectiveness, and user satisfaction.
Supervises contractors to meet project requirements, schedules, and costs; delegates assignments and goals; provides a variety of advice and counsel; promotes teamwork; facilitates problem resolution for the purpose of successful resource selection, allocation and achievement.Bachelor’s degree in computer science, Information Technology, or a closely related field, and considerable 2 years’ experience managing applications and/or systems management.
OR
Equivalent combination of education and experience beyond an associate’s degree or its equivalent.
Considerable knowledge of database architecture, terminology, processes and an understanding of database-based application system concepts.
Considerable knowledge of current network hardware, protocols, and standards.
Some knowledge of creating and maintaining custom reports.
Some knowledge of and experience working with programming languages.
Ability to work independently in a high-pressure environment and meet deadlines.
Ability to express oneself clearly and concisely, both orally and in writing.
Ability to conduct research into application issues and products.
Experience with Law Enforcement Computer Aided Dispatch and Records Management a plus.Primary job location is Titusville, FL
May require travel throughout the County.
Schedule is Monday through Friday 8 a.m. to 5 p.m., subject to after hours and weekends as needed to meet operational requirements.
The Brevard County Sheriff’s Office is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (over 40), disability or genetic information in employment practices. We encourage veterans, service members and their spouses and family members to apply for employment with this agency, qualified applicants will receive preference and priority in hiring decisions. ADA requires the Sheriff’s Office to provide reasonable accommodations to qualified individuals with disabilities. Job Applicants and current employees are invited to discuss accommodations.