Customer Support Assistant
Job Description **Job Description* We are seeking a *Customer Support Assistant** to join our growing team in Akron, OH. The ideal candidate will play a key role in ensuring that our clients receive the highest level of support and service. This position is perfect for individuals who are organized, detail-oriented, and enjoy communicating effectively to solve problems and maintain client satisfaction.
**Responsibilities**
- Provide prompt and professional responses to client inquiries via phone and email.
- Assist customers with order details, account updates, and general support.
- Maintain accurate records of client interactions in the company’s internal system.
- Collaborate with other departments to ensure smooth client communication and service delivery.
- Identify and report recurring client concerns or areas for improvement.
- Support the team in administrative and operational tasks as needed.
Qualifications **Qualifications**
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and general computer literacy.
- Ability to maintain a professional and positive attitude in all interactions.
- Strong problem-solving and critical-thinking skills.
Additional Information
**Benefits**
- Competitive salary: $57,000 — $62,000 per year.
- Opportunities for professional growth and skill development.
- Supportive, collaborative, and inclusive work environment.
- Comprehensive training and mentoring to foster career advancement.