Large Loss Claim Resolution Specialist, Personal Property

Description Manages, investigates and resolves claims under limited supervision. Assigned a majority of large loss Property Loss claims. Provides policyholders with exceptional customer service on high profile/high exposure claims. Claims are frequently non-livable dwelling assignments.Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.Responsibilities:

• Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity.
• Handles a majority of large loss claims assigned under little supervision.
• Works with a Field Appraiser or Liberty network contractor in the appraisal process of severe complexity claims.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses.
• Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty.

Qualifications

• Demonstrated understanding of building construction principles.
• Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
• Proven ability to provide exceptional customer service experience.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written and communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
• The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree or equivalent experience and at least 6 years of directly related experience.
• Completion of advanced property training.
• Ability to obtain proper licensing as required.

About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

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