Guidewire Policy Centre Architect

Role: Guidewire Policy center Architect

Location: Plano, TX (onsite role), no remote option

Certifications: ACE Certification is required.

Job Summary:

Guidewire PolicyCenter (Certified Professionals) with Cloud Experience

Key Responsibilities:

1. Core Expertise

Extensive experience in Guidewire PolicyCenter.

Strong knowledge of coding standards, code review process, branching/merging strategies, DevOps, and Guidewire best practices.

L3 Role: Deep technical expertise in Guidewire PolicyCenter, troubleshooting complex issues, implementing fixes, and supporting deployments.

2. Incident & Problem Management

Handle critical production issues and escalations.

Perform root cause analysis (RCA) and implement permanent fixes.

Ensure SLA adherence for incident resolution.

Collaborate with L2 teams for unresolved or complex issues.

3. 24 7 Oncall Support

Provide round-the-clock support for production systems.

Participate in Canary deployments and monitor post-release stability.

Respond to alerts and outages during non-business hours.

Maintain oncall rosters and escalation matrices.

4. Application Monitoring & Health Checks

Monitor Guidewire services, integrations, and batch jobs.

Use tools like Datadog, Splunk, AppDynamics, ELK for proactive monitoring.

Ensure data consistency across PolicyCenter and downstream systems.

5. Deployment & Release Support

Support production deployments and hotfixes.

Validate post-deployment functionality and rollback plans.

Coordinate with DevOps and QA for release readiness.

6. Knowledge Management & Documentation

Maintain runbooks, SOPs, and troubleshooting guides.

Document known errors and resolutions.

Conduct KT sessions for new joiners and cross-functional teams.

7. Continuous Improvement

Identify automation opportunities (e.g., log analysis, alerting).

Suggest performance optimizations and system enhancements.

Participate in value contribution initiatives (e.g., cost savings, tool development).