IT Service Management Engineer
Location: Eagan, MN
Salary: $50.00 USD Hourly – $65.00 USD Hourly
Description:
ITSM Engineer
Location: Eagan, MN
Hybrid: 2 days onsite/week
Contract | 3 Months
About the Role
Client is seeking a skilled ITSM Engineer to design, configure, and automate ITSM tools and workflows that enhance service delivery and operational efficiency. This role plays a key part in our migration from ServiceNow to TeamDynamix and requires strong collaboration across teams to drive continuous improvement.
Key Responsibilities
Design, document, and implement ITSM solutions aligned with business needs
Automate workflows and processes to improve scalability and efficiency
Collaborate with stakeholders to optimize service delivery
Develop integration requirements between ITSM platforms and enterprise systems
Provide guidance and training to IT staff and end-users on ITSM tools
Monitor KPIs and ITSM metrics to identify areas for improvement
Mentor junior team members and offer technical leadership
Participate in on-call rotation, including occasional after-hours and weekend support
Required Qualifications
3 years of professional experience in ITSM or related fields
Hands-on experience with ITSM platforms such as TeamDynamix, Jira, or ServiceNow
Strong understanding of ITSM processes: incident, change, release, configuration
Proven ability to automate workflows and analyze performance metrics
Excellent communication and problem-solving skills
Experience mentoring team members and collaborating with diverse stakeholders
Familiarity with cloud technologies (e.g., AWS, Azure)
Knowledge of DevOps practices and tools
Ability to work independently and within cross-functional teams
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!