Nice Arcitect

Experience with WFOS applications is required including: Interaction Analytics, Call Recording, Workforce Management, Adaptive WFO, and Robotics automation

Architecture experience and Call Center technology knowledge required

Clear understanding of Agile/Lean methodologies

Consistent ability to work highly effectively with others

Acts as a champion of project process, able to use process to improve quality and timeliness of deliverables

Demonstrates excellence in soft skills, including listening, written, oral, organizational, interpersonal and facilitation skills

Understands the business customers and business processes supported by the team

Understands and promotes the functional capabilities provided by the team

Understands and leverages the technical capabilities and external services available to the team

Understands the vendor products and services in use by or available to the team

Knowledge of computer hardware and networking systems

Familiarity with programming languages, database, storage platforms, operating systems, and office software

Strong MS Excel and Visio skills

Ability to create sound, detailed architectural flow diagrams

Ability to problem solve complex technology issues