Need submission details for IT Customer Relationship Manager, Richmond, VA, Hybrid

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Cogent IBS, Inc
Richmond, VA, United States (Remote)
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Dear Partner,

Good Morning ,

Greetings from Nukasani group Inc !, We have below urgent long term contract project immediately available for IT Customer Relationship Manager, Richmond, VA, Hybrid need submissions you please review the below role, if you are available, could you please send me updated word resume, and below candidate submission format details, immediately. If you are not available, any referrals would be greatly appreciated.

Interviews are in progress, urgent response is appreciated. Looking forward for your immediate response and working with you.

Candidate Submission Format – needed from you

Full Legal Name

Personal Cell No ( Not google phone number)

Email Id

Skype Id

Interview Availability

Availability to start, if selected

Current Location

Open to Relocate

Work Authorization

Total Relevant Experience

Education./ Year of graduation

University Name, Location

Last 4 digits of SSN

Country of Birth

Contractor Type

DOB: (dd/mm) mm/dd

Home Zip Code

Assigned Job Details

Job Title : IT Customer Relationship Manager

Location: Richmond, VA, Hybrid

Rate : Best competitive rate

Position Overview

The IT Customer Relationship Manager serves as a strategic liaison between VDOT s business units and the IT Division (ITD). This role requires a highly collaborative, forward-thinking professional who can foster trusted relationships, manage escalations, and ensure alignment between business needs and IT service delivery.

The ideal candidate is a strategic thinker with exceptional communication skills, adept at navigating complex stakeholder environments, and experienced in managing product lines, technology procurements, and enterprise-level engagements.

Key Responsibilities

  • Serve as a trusted advisor and primary point of contact for assigned business partners and district offices.

  • Meet regularly with agency and IT leadership (including executives) to align on priorities and ongoing initiatives.

  • Collaborate with ITD leadership to ensure the successful delivery of products and services.

  • Partner with business and enterprise architecture teams to identify product lines and develop multi-year business capability roadmaps.

  • Manage and resolve escalations related to IT service delivery, projects, or technology procurements.

  • Coordinate across project managers, service managers, and operations teams to prioritize requests and optimize delivery.

  • Identify opportunities for new services, process improvements, and technical innovation.

  • Oversee management of business partner expectations regarding IT engagement and service outcomes.

  • Champion customer needs and advocate for continuous improvement in IT service delivery.

  • Ensure compliance with VDOT and VITA policies, standards, and governance frameworks.

Qualifications & Experience

Skill / Requirement

Type

Experience

Bachelor s degree or equivalent (6 years related IT experience)

Required

6 Years

Experience in IT environments including SDLC, Agile methodology, and technology procurements

Required

5 Years

Exceptional communication and presentation skills across all organizational levels

Required

10 Years

Proven ability to build rapport, influence without authority, and develop credibility as a strategic partner

Required

10 Years

Expertise in conflict resolution and managing challenging stakeholder relationships

Required

10 Years

Demonstrated ability to collaborate across teams and drive results through shared ownership

Required

10 Years

Strong strategic thinking skills; ability to connect strategy to execution

Required

10 Years

Experience in product line planning, development, and management

Required

1 Year

Understanding of VDOT s organizational structure and VITA interaction model

Desired

3 Years

BRMP (Business Relationship Management Professional) Certification

Highly Desired

Ideal Candidate Attributes

  • Strategic, purpose-driven mindset focused on business value and outcomes.

  • Skilled relationship builder with high emotional intelligence and diplomacy.

  • Confident communicator capable of managing executive-level discussions.

  • Team-oriented leader with a balance of analytical and interpersonal strengths.

Thanks and Regards
Nancy
Talent Acquisition | Nukasani Group Inc
Tel:
Email:
540 W Galena Blvd, Suite 200, Aurora IL 60506.

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