Clerk, Physician Services

Job Category: AdministrativeDegree Level: High School Diploma/GEDJob Description: Meadowview Regional Medical CenterWho We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high quality, cost effective healthcare in the communities we serve.Where We Are:Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state’s best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Advancement opportunities with responsive, supportive leadership
• Continuing education opportunities
• And much more…

Position Summary: The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office ManagerReports to: Office ManagerFLSA Status: Non-ExemptEssential Functions

• Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
• Notifies office manager of customer complaints in a timely manner
• Gathers appropriate demographic information on each customer and updates the practice management system
• Notifies customers of long waits and offers alternatives
• Ensures effective telephone communication and documents messages
• Coordinates all EMR/medical record activities
• Collects and post payments and ensures safety and security of all monies
• Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
• Performs insurance eligibility verification and obtains prior authorization as needed
• Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
• Performs appointment confirmation telephone calls
• Completes required in-services
• Participates in the development and implementation of patient satisfaction improvements
• Makes referrals to other medical care team members when neededEducation: High school diploma or equivalent, requiredAssociate’s degree or higher, preferredRequired Skills: Must be able to provide excellent customer serviceStanding, sitting, walking, bending (45-90 degree angles) are requiredMay require stair climbingHearing must be adequate to perform dutiesNormal visual acuity necessary to perform dutiesMay be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipmentMust be able to ready and write to fulfill job descriptionMust be able to prioritize and cope with stress in a positive mannerEEOC Statement:Meadowview Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.About Us: Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.About the Team: We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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