HR Operations Coordinator
Job Summary:
Reporting to the Human Resources Director, the HR Operations Coordinator is critical in maintaining the integrity of HR systems, benefits, and payroll processes while delivering exceptional customer service to employees. Primary responsibilities include managing employee data in the HRIS, coordinating HR forms and compliance activities, and serving as the first point of contact for inquiries and issues related to human resources.
Supervisory Responsibilities:
None.
Essential Duties/Responsibilities:
HRIS Administration and Data Management:
Enter, maintain, process, and report changes (e.g., personnel action forms) in the HRIS system (Dayforce), including hiring, transfers, terminations, and other changes.
Perform data audits to ensure integrity and accuracy in the HRIS and related HR platforms.
Serve as the primary customer administrator for Dayforce, handling password resets and manager assignments.
Organize and maintain employee data, including the shared drive and employee files (both electronic and hard copy).
Customer Support and Ticketing System Management:
Act as the first point of contact for the HR ticketing system, addressing inquiries and resolving issues with empathy and professionalism.
Monitor and manage the payroll and benefits email boxes to ensure timely responses.
Compliance and Auditing:
Audit I-9 and new hire documents to ensure compliance with legal and organizational standards.
Audit final pay records for accuracy and compliance.
Manage labor law poster compliance, ensuring postings are accurate and up to date.
Benefits, Leave, and Workers’ Compensation Support:
Provide backup support for the Benefits Specialist and assist with leave management.
Assist & administer workers’ compensation for incidents and claims, ensuring timely reporting and follow-up.
Coordinate termination processes, including COBRA distribution and documentation.
Reporting and Analytics:
Deliver routine internal and external reporting and data analytics from the HRIS and related platforms.
Support ad hoc reporting requests and assist with projects as needed.
Process Improvement and Documentation:
Identify opportunities to create efficiencies and improve processes.
Develop and update SOPs and documentation for HR processes and
Additional Responsibilities:
Assist with ad hoc projects to support the HR & Culture team’s goals.
Maintain confidentiality of all corporate and human resources matters.
Required Skills/Abilities:
Maintain confidentiality of all corporate and human resources matters.
High degree of accuracy and personal accountability.
Experience analyzing data.
Advanced Microsoft Excel skills.
Collaborative and creative, solutions-oriented approach.
Exceptional attention to detail and time management skills.
Strong interpersonal and communication skills.
Service-oriented problem solver.
Proficiency with Microsoft Office Suite, including Teams
Essential Physical Requirements:
Repetitive Tasks: must be able to perform repetitive tasks, such as typing, for up to 2 hours at a time.
Required Education and Experience:
A bachelor’s degree in human resources or a related field and/or equivalent experience.
1 — 2 years’ experience with HRIS or similar systems.
Travel requirements:
At least once per quarter
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.