Veterinary Receptionist (CCR)

Why Join Our Team: Alpine Animal Hospital is a thriving general practice nestled in beautiful Mountain View, California. We’re dedicated to excellence in veterinary care while creating a workplace that feels like home for our entire team.Our practice is guided by five core values: Diversity, Compassion, Transparency, Accountability, and Continuous Learning. We demonstrate our commitment to maintaining a mentally healthy workplace and supporting a sustainable lifestyle for all team members.What Sets Us Apart

• Values-Based Practice: Our five core values genuinely shape how we serve patients, clients, and each other
• Advanced Diagnostics: IDEXX in-house lab equipment, digital and dental radiography
• Specialist Access: Collaboration with traveling board-certified specialists for advanced care
• Supportive Environment: A team that values you, respects your time, and empowers your growth

Located in Mountain View, enjoy working in a beautiful California community with a balance of tech innovation and natural surroundings. Join us to experience how veterinary medicine should feel when practiced with purpose and respect for work-life balance. About This Role:As a Client Care Representative, you’ll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you’ll create positive first impressions with our clients and set the tone for their entire experience with us.You’ll be the compassionate bridge between our clients and their beloved pets’ care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care. What Success Looks Like:

• Creating Exceptional First Impressions: You’ll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You’ll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You’ll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You’ll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You’ll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit:

• Having full-time availability, Monday – Friday
• Exceptional customer service skills with a friendly, professional demeanor
• Strong ability to multi-task in a fast-paced environment while maintaining accuracy
• Excellent verbal and written communication skills
• Proficiency with computers, business systems, and multi-line phone systems
• Attention to detail when handling payments and maintaining records
• Adaptability and grace under pressure when managing busy reception periods
• Team-oriented approach with a positive, can-do attitude
• Genuine compassion for animals and the people who love them

Education & Experience:

• High School Diploma/GED or equivalent required
• 3 years of experience in the veterinary field is a plus
• Cash handling experience preferred

How We’ll Support You:

• Competitive Pay: $18.00 – $26.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO, mental health assistance, and no weekend hours!!
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

Pay Range: USD $18.00 – USD $26.00 /Hr. EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Companion Pet Partners, LLC