Network Operations Technician-ON SITE
Location: Schenectady, NY
Salary: Negotiable
Description: Our client is currently seeking a Network Operations Technician-ON SITE
Provides intermediate level monitoring and troubleshooting for operating equipment and 24×365-Rotating off hour shifts weekly ….. adherence to operational procedures, checklists, policies, and national IT Best Practices.
Use HP Openview and Genesis network monitoring systems to provide in-depth real time analytics and alerts for the retailer terminal network with a focus on providing 100% network availability.
Manage and monitor all network devices and inter-site connections between multiple sites on an MPLS network.
Performs intermediate level troubleshooting of network technologies related to IP network systems and any other deployed network systems and backbone transports according to established procedures, using existing tools.
Performs intermediate level infrastructure hardware, software and wiring installations in accordance with established procedures.
Monitors logical security through use of established tools and procedures.
Accurately executes communications checklists to ensure all daily tasks / work are completed.
Adheres to service level agreements by following established SLA performance requirements
Adheres to IT best practices by following established IT best practice performance
Adheres to Incident Management process and performs assigned incident identification, notification, documentation, and intermediate level diagnosis and remediation activities.
Provides training to other technicians through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
Assists in providing informal coaching and mentoring to junior level communication Technicians.
Prepares a weekly report of chronic network issues for the customer
Reviews the weekly network invoice to ensure accuracy before it is sent to the customer.
Reviews and updates network procedures as needed.
EDUCATION
Minimum education
Two year technical college degree or comparable experience
Years Experience
1-2 years preferred
Minimum technical knowledge and skills requirements:
Basic knowledge of IP protocols, window command line and Cisco equipment
Comprehensive knowledge of Office suite and PC operating systems
Entry level knowledge of WAN topology, associated monitoring and troubleshooting tools, data center network equipment and network cable specifications.
Basic level – WAN topology (MPLS), Cellular (CDMA, GSM), Satellite, associated monitoring and troubleshooting tools (HPOV, HNS vision, Data Center network equipment (firewalls, switches, routers, etc), and network cable specifications.
Basic level – network troubleshooting tools (such as spectrum analyzer, protocal analyzers, etc…)
Basic level – network security access tools
24×365-Rotating off hour shifts weekly
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