Customer Service Coordinator

Customer Service CoordinatorAre you a highly organized professional who thrives in fast-paced environments and enjoys keeping projects, people, and details running smoothly? StaffBuffalo is partnering with a leading manufacturing company in Buffalo, NY, to hire a Customer Service Coordinator! This full-time, on-site role offers a starting salary of around $60,000 per year, depending on experience, along with a generous benefits package and long-term growth potential.This full-time, on-site role is perfect for a high-functioning, detail-oriented individual who loves communicating with customers, managing schedules, and keeping operations running smoothly. The Customer Service Coordinator will play a key role in supporting a close-knit service team—acting as the main point of contact for customers, technicians, and internal departments to ensure timely and accurate service delivery.This is an on-site position in the Buffalo, NY areaResponsibilities:

• Serve as the main customer contact for service-related inquiries, quotes, and scheduling.
• Coordinate technician travel arrangements, including logistics, documentation, and customer requirements.
• Manage incoming calls and messages, ensuring quick and professional follow-up.
• Prepare and send customer quotes, process service orders, and track parts shipments to field technicians.
• Collaborate with the service team, sales, and installation project managers to keep projects organized and on schedule.
• Maintain accurate records, documentation, and cost tracking for each service visit.
• Ensure that service processes are followed according to internal roadmaps, procedures, and documentation.
• Support phone coverage for the technical services department and enter service orders for troubleshooting or parts requests.
• Contribute to a team-oriented environment, supporting colleagues and stepping in as needed across multiple projects.

Qualifications:

• 2+ years of experience in customer service, administrative support, or coordination, ideally in a manufacturing or technical environment.
• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams) – must be efficient and confident using multiple applications daily.
• Excellent written and verbal communication skills; comfortable interacting directly with customers.
• Highly organized, able to multitask and prioritize in a fast-paced setting.
• Positive, professional, and eager to learn with a proactive mindset.
• Strong attention to detail and ability to handle a variety of simultaneous tasks.

Responsibilities:

• Coordinate all service activities for automated cutting systems and material handling equipment, supporting customers across the U.S. and internationally.
• Communicate directly with customers to schedule service calls, confirm details, and ensure satisfaction throughout the process.
• Schedule and coordinate travel for in-house technicians, including forms, visas, and client-specific requirements, using an online travel portal.
• Manage service documentation, billing, and expense reports to ensure accuracy and timely completion.
• Serve as the central point of contact between customers, service technicians, and vendors.
• Track and follow up on service visits to confirm customer satisfaction and address any outstanding needs.
• Maintain detailed records of service orders, costs, and related documentation.
• Support service phone lines, enter service orders, and assist with basic troubleshooting coordination.
• Handle multiple projects simultaneously with exceptional organization and attention to detail.

Qualifications:

• 2+ years of customer service, administrative, or coordination experience (technical or manufacturing environment preferred).
• Exceptional organizational and communication skills — both written and verbal.
• Strong ability to multi-task, prioritize, and adapt in a high-energy setting.
• Detail-oriented and proactive, with a customer-first mindset.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Positive personality and ability to handle customer issues with professionalism and composure.
• Self-driven, reliable, and eager to learn new systems and processes.

Benefits:

• Comprehensive health insurance
• Paid time off (PTO) and holidays
• 401(k) with employer match
• Opportunities for advancement and cross-training
• Supportive and collaborative team environment

The advertised pay range represents what we believe at the time of posting that our client would be willing to pay for this position. In special circumstances where a candidate has exceptional experience or training, higher compensation may be considered.First time working with a ? No problem! We make the process as smooth and straightforward as possible. Communication is key — to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.#INDSBHIGH

StaffBuffalo