Technical Writer

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TalentBurst
Mountain View, CA, United States
  • Construction
  • FullTime
  • Applications have closed

**Job Title: Technical Writer

Work Location: Onsite – Santa Clara, CA

Duration: 3 Months**

Job Description:
The Digital Experiences team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for clients products and services . This individual contributor role will report into the Digital Experiences business unit and collaborate with the Performance, Education, and Knowledge (PEAK) team to create technical product documentation.

Key Responsibilities:

  • Translate highly technical and complex information into easy-to-understand documentation for both technical and non-technical audiences
  • Identify and interview subject matter experts, product managers, solutions architects, and engineers to gather technical information about our products and processes
  • Create, update, and maintain a variety of content including:
  • Installation and configuration guides
  • Technical specifications
  • Best practices
  • Supportability
  • Process enablement
  • Technical blogs
  • Utilize access to experts, labs, and research to ensure the technical accuracy and usability of our content
  • Use and improve development of templates, style guides, team processes, and standards to maintain consistency across our content
  • Review and edit content submitted by multiple collaborators across the organization for grammar, style, and formatting to ensure the content adheres to our content style guidelines
  • Ramp up your skills in various tools such as WYSIWYG editors, DITA authoring tools, and ServiceNow
  • Create structured content using DITA principles, ensuring adherence to established information architecture, content reuse, and organizational standards
  • Maintain content for and manage multiple projects simultaneously, learn the products, and work as an integral part of the team
  • Collaborate with Learning & Development to align documentation with training

Qualifications:

  • The right candidate is driven to deliver technical concepts as easy-to-understand and clear documentation for our users

  • Self-motivated, highly organized, with attention to detail, and the ability to challenge the status quo

  • Leverage skills and technical writing experiences to help build and maintain solutions in a growing Customer Experience (CX) organization that delivers incredible results

  • BS degree or equivalent practical experience in writing, content creation, or communication

  • Experience in technical writing of software, hardware, or related documentation

  • Superior command of writing, editing, proofreading, and verbal communication skills

  • Skilled at organizing and translating information into clear and concise written documentation for a global audience

  • Excellent command of the English language

  • Ability to deliver assignments and tasks through effective time management and clear communication

  • Ability to work independently, but also able to collaborate with other writers and developers with a positive attitude

  • Drive and passion to learn new technologies, processes, methodologies, and apply those insights to iterative improvements

  • Maintain agility in a fast-paced and growing environment

  • Strong problem-solving skills and the ability to think critically and anticipate needs

  • Enthusiasm for creating user-centric documentation

  • Experience writing and editing in accordance with a well-defined style guide

  • Experience with document versioning and best practices

  • Strong relationship-building and listening skills

Must be willing and able to work in an open office, team environment, in office 5-day week
Basic knowledge of technical concepts and terminology is advantageous

Education:

Bachelor’s degree or equivalent in writing, content creation, or communication

Experience:

  • 5 years of technical writing experience
  • Experience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet
  • Experience with DITA CCMS authoring – Heretto CCMS
  • Experience with Oxygen XML Editor and ZoominCDP (preferred)
  • Experience with ServiceNow Knowledge and Community offerings (preferred)
  • Background in networking and/or data storage (preferred)
  • Familiarity with version control systems such as Git (preferred)
  • Understanding of XML, XML Schemas, and DITA Architecture
  • Experience with Darwin Information Typing Architecture (DITA) environments including:
  • XML authoring tools
  • XML
  • XML Schemas
  • Information Architecture

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