Service Technician

In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment.
Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool.
Contribute to the Company’s financial success through COGS control, process improvement, and cost containment throughout the repair process.
Provide best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition.
Principle Duties and Responsibilities:
Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files
Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems
Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools
Conduct final functional and safety testing after every repair to ensure customer safety
Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
Follow company policies, procedures, and rules
Follow and abide to the company’s culture, values, and principles
Perform other duties as assigned by supervisor
Adverse Work Conditions:
Workshop environment subject to noise, dust, and other particles
Must have the ability to use hand tools and equipment to disassemble and assemble power tools
Safety Equipment Required:
Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA)
Must wear steel toe boots, safety glasses, safety gloves, and other safety equipment, as required, when working in the facility and/or operating machinery
Physical Requirements:
Occasionally lift up to 70 lbs.
Stand for long periods of time and perform repetitively reaching, bending, and climbing.
Must be able to stand for up to 8 hours daily while performing tool repairs at workstation

Experience in mechanical or electrical repairs
Experience using Windows applications preferred