Product Manager, AI
About the Opportunity:
For over four decades, the organization has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. The team’s innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing a “Better Together” ethos, the organization offers Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit the organization’s website or connect through LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
The organization is seeking an experienced and visionary AI Product Manager to lead the development of AI-first solutions across the retail product ecosystem. This is not an AI bolt-on role; the selected candidate will be responsible for rethinking how products operate, deliver value, and evolve, starting from AI as the core design principle. This position will work cross-functionally with engineering, design, data science, and customer teams to define and deliver transformative experiences powered by machine learning, generative AI, and intelligent automation.
The ideal candidate brings a strong product mindset, a track record of delivering AI-first solutions, and a deep understanding of how AI can reshape user experiences and business outcomes. While experience in retail or hospitality is a plus, it is not required; what matters most is the ability to demonstrate impact through AI-driven product innovation, whether in this domain or another. Curiosity, clarity of thought, and the ability to translate complex AI capabilities into simple, elegant product experiences are valued.
Requirements:
• 2–5+ years as a Product Manager in a fast-paced, cross-functional environment.
• 1+ year building and shipping AI-first products (beyond bolt-on AI features).
• Strong understanding of AI/ML fundamentals, model lifecycle, data pipelines, and responsible AI principles.
• Experience with LLMs, recommendation systems, predictive analytics, or intelligent automation (preferred).
• Excellent collaboration and communication skills with influence across teams and levels.
• Background in retail technology, convenience stores, or oil industry operations (preferred but not required).
• Experience managing cross-functional initiatives with distributed teams across multiple time zones.
• Organized, detail-oriented, and skilled at bringing clarity to complex technical discussions.
Unleash your potential: What you will be doing and owning:
• Lead the definition and execution of AI-first product initiatives.
• Drive alignment between engineering, design, and customer teams.
• Deliver measurable impact by embedding AI into user experiences and business outcomes.
• Define and execute strategies placing AI at the center of the user experience, business logic, and workflows.
• Translate ambiguous opportunities into clear product visions leveraging AI to solve customer problems.
• Partner with engineering and data science to scope, prioritize, and deliver AI-first features.
• Collaborate with design to ensure AI interactions are intuitive, transparent, and trustworthy.
• Work with customer-facing teams to validate hypotheses, gather feedback, and iterate quickly.
• Track delivery milestones, manage risk/scope, and provide proactive stakeholder updates.
• Own the roadmap for AI-first initiatives, balancing innovation with feasibility and impact.
• Write clear product requirements and user stories grounded in AI capabilities and constraints.
• Drive experimentation to validate AI models and product-market fit.
• Ensure each release meets functional and performance expectations.
The organization is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The organization also provides reasonable accommodations to individuals with disabilities in accordance with applicable laws.