Customer Service Representative – State Farm Agent Team Member

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State Farm
Philadelphia, PENNSYLVANIA, United States
50000 - 70000 USD / Year
  • Insurance
  • FullTime
  • Applications have closed

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Customer Service Representative — Service with a Sales EdgeBilingual (English/Spanish) Preferred | Licensing Support AvailableJob Type: Full-time
Compensation: Base pay performance incentives
Growth: Clear path to Licensed CSR/Account Manager/ProducerWhy You’ll Love This RoleIf you’re people-centric, organized, and love solving problems, this role lets you shine. You’ll deliver exceptional day-to-day service and (when it benefits the customer) identify coverage options that protect more of what matters—earning incentives for quality outcomes.What You’ll Do

  • Be the first call for help: Respond to client questions in English and Spanish, process policy changes/endorsements, billing requests, ID cards, and claims support.

  • Own the client experience: Follow through from first contact to resolution; document accurately in the CRM and meet service SLAs.

  • Support retention & growth: Conduct account reviews, uncover needs, and recommend appropriate solutions (cross-sell/upsell) in a consultative way.

  • Win as a team: Collaborate with teammates to hit service and quality goals and keep customers delighted.

What You Bring

  • Bilingual (English/Spanish) preferred with professional, clear communication.

  • A genuine customer-first mindset, strong listening skills, and steady follow-through.

  • Attention to detail, comfort with multitasking, and solid time management.

  • Interest in sales done the right way—needs-based and helpful.

  • Insurance license (P&C/L&H) or willingness to obtain (we’ll help with licensing).

  • Prior customer service or sales experience is a plus.

What We Offer

  • Training & licensing support (study materials, exam fee assistance, coaching).

  • Performance incentives tied to quality service, retention, and needs-based recommendations.

  • A supportive team, consistent coaching, and real growth paths (Licensed CSR, Account Manager, Producer).

  • Tools and processes that help you do your best work.

State Farm

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