Senior Billing Representative

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.We’re a dynamic partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.As the Senior Billing Representative you’ll play a critical role in creating a quality experience that impacts the financial well – being of our patients. In an environment where the patient is at the center of everything we do, the Senior Billing Representative, Group Lead will assist the Department Supervisor by performing combinations of the following activities:

• Coordinate and maintain workflows
• Audit and administer quality control of work completed in the department
• Perform Senior Billing Representative work duties
• Handle escalated issues with both internal and external customers, and within the department
• Provide training to new and seasoned employees, provide performance input, and assist with disciplinary action
• Assist in creating presentations and deliver them to team members and leadership, ensuring clear communication of key information and insights

The Senior Billing Representative is a direct point of contact for employees in providing coaching, training, and constructive feedback as well as leadership. If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:30 am – 5:00 pm PST.We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule during normal business hours.Primary Responsibilities:

• Performs all tasks of a Senior Billing Representative or a Senior Customer Service Representative
• Based on department needs, monitors one of the following: back end operations or functions, front end operations or functions, daily production tracking, and / or patient phones for coverage, quality, reports and call logs
• Trains employees and completes other trainings throughout the year
• Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information
• Assists in documenting standard operating procedures and business rules for the department
• Assists in resolving problems relating to all areas of Patient / Third Party billings and missing information
• Develops recommendations for corrective actions based on production and quality issues
• Responds to patient complaints and escalated issues to assure the appropriate action for resolution occurs
• Provides input and guidance to staff members in order to ensure continuous improvement in processes
• Facilitates individual and small group meetings
• Maintains current knowledge of billing requirements and system practices

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High School Diploma / GED OR equivalent years of work experience
• Must be 18 years of age OR older
• 2+ years of experience in patient, client, OR third – party insurance billing
• 1+ years of experience in Quest Billing system (QBS) and / OR Web Billing System (WBS)
• Ability with using computer and Windows PC applications, which includes keyboard and navigation skills and ability to learn new computer programs
• Ability to work any of our shift schedules during our normal business hours of 8:30 am – 5:00 pm PST from Monday – Friday

Preferred Qualifications:

• Experience with coaching and training a team in a collaborative environment
• Experience in operational areas OR QA / QC
• Experience with researching OR analyzing claims and communicating recommendations with management

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Previous work experience in a fast – paced environment requiring strong multi – tasking and problem-solving skills
• Ability to resolve calls, avoiding escalated complaints
• Ability to exhibit empathy and be courteous to callers
• Ability to triage and handle escalated situations
• Ability to work in a fast – paced environment
• Ability to adapt to changes
• Ability to develop and maintain client relationships
• Ability to coach, mentor, and train a team

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 – $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.#RED

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