Compliance Reporting Specialist

Job Description: On-SiteM-FPOSITION OVERVIEW: The Compliance Reporting Specialist will be part of a centralized reporting function who is responsible for a wide range of duties related to maintaining accurate and time-sensitive records and reports to jurisdictional agencies, Probation Officers and clients in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used.ROLE AND RESPONSIBILITIES (include but not limited to):

• Perform daily reporting duties
• Daily report requests
• Lockout reports
• Removal authorizations
• Alcohol violations
• Compliance certifications/extensions
• Compliance reporting
• Clean up client data (driver’s license, vin numbers, date of birth)
• Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clients
• Take client calls for records requests, violation disputes, provide assistance with understanding the program, removal requests, suspensions and revocations based on state regulations.
• Update standard operating procedures
• Adjust appointments for clients
• Work with the auto shops and internal support for data recovery
• Works with IT on electronic state reporting issues
• Respond to inquiries from PO’s by
• Providing and explaining reports
• Setting up system accounts which provide access to their client’s records
• Reset passwords for PO’s

Experience and Skills: PREFERRED EXPERIENCE AND BACKGROUND:

• Bachelor’s degree preferred (pursuing or achieved)
• High School Diploma or equivalent required
• 1-2 years of experience in a technical role involving analyzing data for trending and reporting
• Previous Customer Service background preferred
• Previous experience with Compliance is a plus
• Criminal Justice background preferred
• Strong Customer Service and Technical Services background
• Exceptional organizational, analytical and problem-solving skills
• Strong attention to detail with a high accuracy level
• Ability to multi-task
• Strong written and verbal communication skills
• Possess strong interpersonal and customer interaction skills
• Works well in a team environment
• Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint)
• Bilingual Spanish a plus
• Basic understanding of:
• Equipment
• Systems Navigation
• Standard Operating Procedures (SOP)

PHYSICAL REQUIREMENTS (With or without reasonable accommodation)

• Sitting/Standing: Frequently 75-100%
• Fine Motor Movements: Frequently 75-100%

**All job descriptions are subject to change.Experience:

• Reporting: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Analytics & problem solving: 1 year (Preferred)
• Compliance management: 1 year (Preferred)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

SCRAM Systems