Senior Account Manager (Cars)
About the Opportunity:
As the Senior Account Manager, you will lead commercial efforts for the Cars vertical. This will entail owning and managing a wide range of enterprise-level partnerships with ground transportation companies, third party providers and technology providers. You will work collaboratively with these suppliers to ensure the organization can offer its end customers the best prices, products and experience available in the market.
You will identify opportunities to maximize car rental sales in the organization’s consumer and B2B marketplace, analyzing and sharing data insights, trends and growth opportunities with supplier partners. You’ll create and implement programs and enhancements that benefit end customers. You will maintain close communication with suppliers, demonstrate the value of the marketplace and ensure support issues are resolved.
Responsibilities:
• Commercial Strategy Partner with the Travel BU leadership to define the growth strategy; identity initiatives to grow the business and develop executional plans
• Strategic Account Management Serve as the primary point of contact with ground transportation providers, leading initiatives that optimize revenue and ensure customer satisfaction; conduct Quarterly Business Reviews with senior point of contacts, sharing market insights, competitive benchmarking and organizational growth opportunities
• Business Development Source, pursue and close deals and/or partnerships with new accounts on a Global level and depending on demand needs
• Cross-Functional Collaboration Collaborate cross-functionally with the rest of the Travel leadership team, and with teams such as Revenue Ops and Product, to deliver partner performance and partner satisfaction in the long-run
• Commercial Operation Secure competitive content, rates and availability from ground transportation partners. Manage the implementation of rate codes, rate types and other content qualifiers with suppliers
• Commercial Growth Identify opportunities for growth: Collaborate with ground transportation providers to target and achieve strategies that improve supplier performance, such as better pricing, increased revenue per booking, customer satisfaction, geographic expansion opportunities, marketing opportunities, etc.
Minimum Qualifications:
• Track Record 7+ years of proven success in Account Management, Business Development or Operations
• Business Development & Commercial Growth Experience closing deals in a complex sales cycle involving multiple relationship touchpoints
• Account Management Managing external and internal relationships across different functions (e.g. product, commercial, and operations) and with senior point of contacts
• Performance Analysis Leverage data and analytics to identify opportunities for business growth and build supporting business cases
• Communication Skills Excellent written and verbal communication skills. Ability to present strategic recommendations and insights to executive level audiences with a focus on business impact and high level decision making
• Approach Bias for action, a creative and data-oriented approach to problem-solving
Preferred Qualifications:
• Domain Experience Experience at an Online Travel Agency (OTA), Travel Management Company (TMC), Ground Transportation (car rental) Company, or Travel Technology
• Negotiation Driving influence across all organisational levels, including executive levels
• Program & Project Management Structuring, prioritising and delivering high-quality work, with and through people, in a timely manner
Perks and benefits of working with this team:
• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
• Please ask about the very generous parental leave, much above industry standards!
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.
• 100% employer paid Medical, Dental and Vision coverage for employees.
• Access to Disability & Life insurance.
• Health Reimbursement Account (HRA).
• DCA/ FSA and access to 401k plan.
More about this team
This team is on a mission to become the leading travel platform globally powering the organization’s mobile app, website and B2B business. By leveraging massive amounts of data and advanced machine learning algorithms, the organization combines a world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. Several unique fintech solutions have been developed that address everything from pricing volatility to trip disruptions helping people travel better and save more on their trips.
The platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The app has been downloaded over 120 million times and has become largely popular among younger travelers with 70% of its users being Gen Z and millennials.
While the organization is widely known as the Gen Z and Millennial travel app, there has been significant evolution. In recent years, the organization has grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through the B2B division, the company supercharges its partners’ direct channels by integrating fintech products on their sites or powering end-to-end travel portals. Current partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the organization’s recent growth:
• Billions of dollars worth of travel and travel fintech are sold through the organization’s and its B2B channels every year.