IT Support Specialist (Part-time Contract)

Location: Remote in the U.S.

Commitment: 10 hours per week

Duration: 2 months, opportunity for extension

Type: Contract

About The Role We’re looking for an experienced IT Support Specialist to provide hands-on technical support and assist with systems management, user troubleshooting, and infrastructure setup. This short-term, part-time role is ideal for someone with a solid foundation in IT operations, networking, and security who enjoys solving problems and optimizing systems in a fast-paced environment.

Key Responsibilities

• Provide remote technical support to end users, troubleshooting issues related to networks, applications, and operating systems (Windows and macOS).
• Deploy and maintain Cloudflare Zero Trust and other networking/security tools.
• Manage and configure devices using JumpCloud or similar device management solutions.
• Administer and troubleshoot Google Workspace accounts and understand IAM (Identity and Access Management) principles.
• Maintain and improve security configurations across systems and users.
• Use GitHub for version control and perform basic scripting or automation tasks.
• Assist in documenting IT processes, policies, and troubleshooting steps.

Qualifications

• 3–5 years of professional IT support or systems administration experience.
• Strong understanding of networking fundamentals and security best practices.
• Hands-on experience with Cloudflare Zero Trust, JumpCloud, and Google Workspace.
• Proficiency with both Windows and macOS environments.
• Familiarity with GitHub and basic scripting (e.g., Bash, PowerShell, or Python).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• IT certifications (e.g., CompTIA A+, Network+, Security+) or security-focused certifications (e.g., CISSP, CISM).

Bonus Skills

• Experience with endpoint security or MDM (Mobile Device Management).
• Exposure to automation or DevOps workflows.