Director of Analytics and Insights – Remote

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CPS Solutions
Plymouth, MINNESOTA, United States
132200 - 226600 USD / Year
  • Environmental
  • FullTime
  • Applications have closed

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Optum Insight is seeking an experienced analytics expert to serve as the Director of Analytics & Insights of the Analytics Center of Excellence (ACOE). This role is responsible for leading global talent to deliver best-in-class insights to a rapidly expanding set of clients. The creation, optimization, and deployment of insights will require effective leadership of a diverse set of analytical talent including clinical analysts, operations experts, strategy analysts, other healthcare domain experts, and many other types of subject matter experts.In addition to guiding global talent, the Director of Analytics & Insights will be responsible for driving actionable insights, adherence to best practices, and delivery of client value. Moreover, this role will create operating frameworks that ensure analytical content is efficiently created, carefully maintained, and thoughtfully distributed. This person will lead the analytically focused delivery integration of analytics between clients and Optum analytical teams, including hiring and management of personnel, designing and deployment of unified standards, ensuring fulfillment of customer needs, and the overall quality of deliverables. The Director of Operational Analytics should strive to continuously improve the quality and effectiveness of deliverables as well as the efficiency and scalability of the processes to produce value for clients.You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.Primary Responsibilities:

  • Improving and maintaining client satisfaction

  • Partner with the managing director of the ACOE and client leaders to optimize the value of analytics within client organizations

  • Create plans and accountability to ensure that analytical delivery teams are generating value for each partner organization, meeting expectations, and achieving stated goals

  • Support the management of client satisfaction and NPS scores for all clients

  • Seamlessly Implement changes and updates in collaboration with onsite client teams

  • Provide leadership for the ACOE analytics team that creates and maintains a framework for effective analytical delivery

  • Delivering best-in-class insights & analytics

  • Provide leadership for the analytics delivery teams to harness the value of talent and processes to deliver high-quality analytics

  • Identify areas of opportunity to deliver scalable analytics, including Optum-built enrichments and machine learning models, across multiple client partners

  • Channel diverse perspectives to craft elegant solutions to complex analytical challenges

  • Continuously refine delivery techniques to push the boundaries of analytical effectiveness

  • Expanding efficiency & cost effectiveness

  • Create efficient processes that move efforts toward automation and ensure that ACOE analytical delivery staff are working at top-of-license

  • Promote standardization, documentation, scalability, and process enhancements to achieve quality and efficiency gains

  • Deliver cross-client optimization that creates economies of scale

  • Creating an engaging culture

  • Lead the hiring process for the analytical delivery team that expands the diversity of subject matter expertise, skills, knowledge, and talent needed to solve the ever-changing analytical needs of client partners

  • Roll out new quality processes and build the competencies for the analytical delivery in new or evolving client technology platforms

  • Implement and facilitate an effective decision-making framework that emphasizes agility, effectiveness, and engagement

  • Support career pathing and professional development within the analytical delivery teams of the ACOE

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

  • 8+ years of health system analytics professional experience (e.g., business intelligence, program / product management, healthcare operations, clinical optimization, data science, machine learning, artificial intelligence, and / or healthcare financial modeling)
  • 5+ years of translating operational needs into actionable analytics using complex business logic, models, analytical methodologies, or algorithms to create new insights

3+ years of experience leading analytical delivery teamsPreferred Qualifications: Advanced Certifications (preferably in analytics, analytical platforms, business, human organizational development, information systems, data science, machine learning, artificial intelligence, product development, Agile, project management, process improvement, or related areas)

  • Depth of experience and proven track record creating and promoting analytics-based decision making within healthcare organizations

Experience and credibility interacting with analytics and technology leadership

  • Health system analytics professional experience, with extensive focus in most of the following areas:

  • advanced analytics including machine learning and artificial intelligence

  • analytical storytelling

  • program/product management

  • data science

  • data enrichment

  • business intelligence

  • user requirement translation

  • health system strategy & value-based care transition

  • health care operations

  • health system financial models

  • health system revenue cycle analytics

  • clinical optimization

  • Experience leading large analytical organizations

  • Analytics related experience with common data systems used by health care delivery systems (e.g. EHR, patient management, claims adjudication, financial, workforce management, care management, etc.)

  • Experience leading content creation efforts within common reporting and business intelligence platforms (e.g. Power BI, Qlik, Tableau, MicroStrategy, Crystal Reports, etc.)

  • Experience creating, training, and deploying machine learning models

  • Experience producing complex business logic, models, analytical methodologies, or algorithms to create new insights

  • Experience working with industry standard data storage systems to manage big data needs that power analytics (e.g. relational and non-relational data stores)

  • Experience working with cloud based analytical platforms

  • Experience leading cross-functional efforts, with proven success in creating healthcare analytics

  • Experience building dynamic analytical teams, creating broad analytical capabilities, and managing sophisticated analytical platforms

  • Solid working knowledge of healthcare analytics and background in healthcare organizations

  • Demonstrated ability to support numerous concurrent client initiatives or projects

  • Demonstrated ability to communicate complex concepts verbally and in writing

  • Demonstrated ability to lead socialization and consensus building efforts for innovative solutions

  • Willingness to travel up to 10%

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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