Integration Technical Service Manager – Hanover, MD // hybrid role, 3x a week

Integration Technical Service Manager

Hanover, MD. It is a hybrid role, 3x a week

7 Months

Visa , GC

Top Skills:

• Experience managing large enterprise projects
• Experience with driving project health and working with multiple stakeholders.
• Experience managing technical teams and understanding source code management, design principles, service-based architecture.
• Ability to provide solutions for scalability of projects.
• Technical expertise: Will not be hands on coding, but need to have experience with MuleSoft, background in coding Java (JavaScript). Strong understanding of APIs, web services, middleware, and cloud technologies.

The Technical Service Manager oversees multiple projects with both on-site and off-shore teams. They oversee project health, manage the team and stakeholders, and lead efforts to improve program performance and customer experience.

Key to the success in this role is an ability to work across teams, both internally and externally and align solutions toward customer needs.

Key Responsibilities

Developing and implementing effective service strategies and operational policies to enhance performance and reliability.

Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution.

Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability.

Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability.

Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives

Coordinate with stakeholders to ensure alignment and clear communication

Remove obstacles and resolve conflicts to maintain team productivity

Monitor sprint progress and report key metrics (e.g., burndown charts)

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred)

5+ years in technical integration roles, including 2+ years in a leadership position

Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps)

Strong understanding of APIs, web services, middleware, and cloud technologies

Excellent communication and stakeholder management skills

Familiarity with ITIL or other service frameworks is a plus

Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies

Scrum Master certification (CSM, PSM) preferred

Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices.

Knowledge in cloud platforms (e.g., AWS, Azure, Google Cloud Platform) and infrastructure automation tools (e.g., Terraform, Jenkins).

Preferred Attributes

Agile mindset with a focus on continuous improvement

Detail-oriented with a systems-thinking approach

Ability to thrive in fast-paced, hybrid tech environment