IT Field Services Support

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Randstad Digital
Maryville, TN, United States
  • Services
  • FlexTime
  • Applications have closed

job summary:

IT Field Services role must possess a general knowledge of computer platforms, software and hardware in use. They must understand and follow efficient and cost-effective methods of accomplishing tasks and goals. They are an active participant in team activities and collaborate with others for the successful completion of problem resolution and projects.

location: Maryville, Tennessee

job type: Contract

salary: $38 – 39 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

Duties and responsibilities

  • Installation, setup and support of PC’s, Mac’s, printers and other peripheral devices

  • Installation and support of software applications

  • Knowledge of Windows OS, Mac OS, and productivity applications

  • Answering technical/support questions for the user community

  • Diagnosing, troubleshooting, and resolving hardware and software problems

  • Ensure technical incidents/tasks are processed and completed in a timely and accurate manner

  • Provide correct routing and escalation when required

  • Communicate status of issues with requestor and management in writing and verbally

  • Create and edit technical and training documentation

  • Contribute to a positive and cohesive team

  • Provide mobile user support – remote connectivity

  • Provide on call support during all non-business hours

  • Provide instruction to new employees on PC systems and policies, such as how to log onto the network, access email and other corporate systems and give an overview of current IT policy regarding the use of such systems

  • Travel to other sites as necessary

Attributes and skills

  • Strong process and analytical mindset

  • Confident in decision making and problem solving

  • Good verbal and written communication

  • Strong inter-personal skills and can confidently relate to all end users

  • Demonstrate strong organizational skills

  • Must be able to work independently with little supervision; must also possess good judgment, knowing when to escalate issues

  • Ability to establish priorities and follow through objectives

  • Actively stays abreast of new and current technologies

qualifications:

  • A college level diploma or completed courses in computer sciences or related fields, or related relevant experience

  • Minimum 5 years of related work experience in desk side or call center support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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