Help Desk Specialist 1

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TalentBurst
Cincinnati, OH, United States
  • Hardware
  • FullTime
  • Applications have closed

Title: Help Desk Specialist
Location: Cincinnati, OH 45202 (Hybrid – 2-3 days Onsite)
Duration: 12 Months Contract (possibility of extension)

  • Previous experience staffing an internal Service Desk and being part of a small team environment.
  • Must possess excellent customer service skills and be able to work with and communicate with other support teams within the IT department. Knowledge of ITIL processes.

Required:

  • Working Knowledge of Windows 10, Microsoft O365 Suite.
  • Working knowledge or familiarity with Active Directory
  • Basic Networking
  • Working knowledge or familiarity of Software Deployment tools (SCCM)
  • iOS/Android experience
  • Excellent troubleshooting skills
  • Excellent customer service skills
  • Quality research skills to aid in troubleshooting and resolution of user problems.
  • Experience using ticketing systems for incident and request management.
  • Thorough ticketing management skills.
  • Excellent attendance
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