Info Technology Analyst I

What We Can Achieve Together The Information Technology Analyst I – IT Asset Management is responsible for the global purchase and life-cycle management of Asset Management managed PC’s, managing vendor relations and payments, maintaining operational efficiency, and working with other teams to ensure uninterrupted service delivery. This role is based at TNC’s Arlington Office and is part of the IT Service Management & Operations Team. Their work will involve minor physical exertion and/or strain and need to be able to lift 50 lbs. They may be required to travel and work flexible hours.

We’re Looking For You

• Maintain accurate records of the acquisition, allocation, and disposal of physical assets managed by the Asset Management program.
• Assess vendor performance, asset quality, and cost-effectiveness to aid purchasing decisions.
• Update and maintain the asset inventory database, documentation, and management tools promptly.
• Create asset quotes, order hardware, and communicate with customers.
• Handle vendor relations, invoicing, payments, and follow-through.
• Setup and deploy loaner PC’s.
• Ensure all Asset Management program assets comply with TNC policies, industry standards, and regulatory requirements.
• Diagnose and resolve fundamental support requests for asset-related issues and inquiries, escalating to global teams when necessary.
• Deliver excellent customer service with professionalism and empathy.
• Keep clear and precise records of all incidents and work within IT Service Management systems for effective tracking, team communication, and reporting.
• Monitor and prioritize incidents based on urgency and impact.
• Ensure adherence to organizational policies and procedures, security standards, established service-level agreements (SLA’s) and key performance indicators (KPI’s).
• Other duties and projects as assigned.

What You’ll Bring

• Bachelor’s degree in a relevant field accompanied by 2 years of work experience in IT support, systems analysis or related role, or an equivalent combination thereof.
• Experience with IT infrastructure, including hardware, software, network and databases.

Desired Qualifications

• Certification in relevant field.
• Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
• Diagnostic and problem-solving skills with a focus on root cause analysis.
• Experience in data analysis, a proactive mindset, and ability to collaborate across teams to enhance asset management processes.
• Experience with IT infrastructure components.
• Experience with vendor relations, purchasing and invoicing.
• Experience with ITIL, ticketing systems and remote support desktop tools.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience in working independently and collaboratively in a fast-paced environment.

Salary Information The starting pay range for a candidate selected for this position is generally within the range of $88,000 – $90,000. This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate’s location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.

Who We Are The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.

One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience. Please apply – we’d love to hear from you. To quote a popular saying at TNC, “you’ll join for the mission, and stay for the people.”

What We Bring Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world!

TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our Benefits and Perks here.

We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role, so we highly encourage candidates to apply as soon as possible.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The successful applicant must meet the requirements of The Nature Conservancy’s background screening process.

Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to applyhelp@tnc.org with Request for Accommodation in the subject line.

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